
Hotel Operations Director
6 days ago
We are seeking an experienced Hotel Operations Director to oversee the smooth running of our hotel operations. As a key member of our team, you will be responsible for ensuring that our guests' needs are met and exceeded.
You will be in charge of identifying operational gaps and implementing improvements to increase guest satisfaction and hotel review ratings across all online platforms. Your expertise will also be invaluable in managing a team of staff under various departments, including Front Office, Housekeeping, and Maintenance.
In this role, you will be expected to:
- Develop and implement procedures to improve hotel operations
- Manage a team of staff to ensure seamless operations
- Prepare rosters and arrange shift cover for last-minute leave or medical emergencies
- Respond promptly to guest inquiries and resolve any issues
- Monitor and maintain accurate daily reports
To be successful in this role, you will need:
- A degree or diploma in Hospitality or a related field
- At least 3 years of experience in a managerial role or 6 years of front desk experience
- Integrity, drive, and excellent communication and leadership skills
- Proficiency in Microsoft Office applications
We offer a competitive salary and benefits package, including:
- AWS and performance bonus
- 14 days annual leave
- 1 day birthday leave
- Medical and dental benefits
This is a fantastic opportunity for a seasoned hospitality professional to join our team and take on a challenging role. If you have a passion for delivering exceptional customer service and leading a team to success, we would love to hear from you.
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