Assistant Manager, Guest Relations

4 days ago

Singapore OUE DINING PTE. LTD. Full time

**Key Responsibilities**
- Arrive on duty punctually in a clean and neat appearance.
- Build an efficient team of staff by controlling, guiding, and motivating them in the day-to-day operations of the dining club, and ensure good communications within all levels are always maintained.
- Behave in a sober and orderly manner and cooperate with fellow employees and colleagues to provide efficient work within the company.
- Be responsible for the high standard of service of food and beverage and entertainment in the dining club.
- Understand the dining club’s concept and when required, contribute ideas to the marketing and entertainment of the dining club.
- Ensure all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level.
- Establish, maintain and develop adequate guest relations, including the building of the customer database.
- Be responsible for the training of all staff to maintain and improve the standard of service.
- Observe and enforce all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash.
- Observe and enforce all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures.
- Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual.
- Ensure the restaurant is properly staffed and that staff appearance and discipline are maintained at all times.
- Be responsible for the daily briefing of the dining club staff about new promotions, menu items, functions, internal news etc.
- Handle promptly any guest complaints and report accordingly.
- Recommend improvements in methodology, equipment, or staff to improve service.
- Attend scheduled management meetings.
- Work closely with other managers and across other departments in the coordination of functions and other matters of the dining club to ensure smooth management of the venue.
- Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in.
- Delegate as appropriate the various aspects of the position of Assistant Manager, at the same time ensuring the accurate execution of these tasks.
- Act as Duty Manager according to the work schedule with full responsibility for the running of the shift, including all reporting functions, when required.
- Carry out any other tasks as reasonably requested by the management.

**Qualifications**:
**Requirements**:

- Ability to communicate effectively verbally and in writing.
- Extensive food, beverage, and restaurant operations knowledge.
- Basic knowledge of accounting principles and practices.
- Possess organizational and team management skills with a strong and professional approach to customer service.
- Tertiary qualifications preferred; a combination of practical experience and education will be considered as an alternative.
- Ability to perform all functions within the restaurant, when required.

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