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Customer Success Officer
2 weeks ago
**About Us**:
Pawkit is a fast-growing pet tech company dedicated to streamlining pet care for owners. From mobile grooming to at-home vet services, we pride ourselves on creating a seamless and stress-free experience for both pets and their humans.
We’re looking for a **Customer Success Officer **to join our vibrant team and be the go-to person for our pet-loving customers.
**Key Responsibilities**:
- **Booking Coordination**:Assist pet owners in scheduling appointments for services like grooming, vet care, and pet sitting.
- **Issue Resolution**:Handle customer concerns and complaints professionally, ensuring timely resolutions.
- **Client Engagement**:Build relationships with customers, ensuring they feel valued and supported throughout their experience with Pawkit.
- **Process Improvement**:Provide feedback to improve our processes and enhance customer satisfaction.
- **Administrative Support**:Maintain records, update booking schedules, and coordinate with the operations team.
**What We’re Looking For**:
- **Customer-First Attitude**:You genuinely care about creating great experiences for pet owners.
- **Strong Communication Skills**:You’re articulate, empathetic, and can handle difficult conversations with ease.
- **Organized and Detail-Oriented**:You can juggle multiple tasks without dropping the ball.
- **Pet Lover**:Bonus points if you’re a pet owner or just love animals—you’ll fit right in
- **Tech-Savvy**:Comfortable using basic software tools and learning new systems.
**Perks of Joining Pawkit**:
- Work with a passionate, pet-loving team in a dynamic and fast-paced environment.
- Opportunity to grow within the company as we expand.
- A chance to make a meaningful impact on pet owners' lives.
- Occasional office visits from adorable pets
