Customer Success Manager

1 week ago

Singapore Digimind Full time

**Who we are.**:
We are **Digimind**, a global software company that provides market intelligence and social media listening solutions to our customers.

We work with 600+ of the world's best brands and agencies, including Friesland Campina, Nestle, Ford, Lenovo, Ogilvy and P&G to name a few.

We have offices in NYC, Paris, Singapore, Rabat, Buenos Aires, Madrid, Grenoble and Amsterdam.

**What we are looking for.**:
Digimind is looking for a Customer Success Manager to join our rapidly growing team in Singapore. Talented, dedicated and enthusiastic, your role will be to provide

best-in-class customer experience to our clients by helping them achieve their goals.

**Responsibilities include but not limited to**:

- Manage client's onboarding experience, project delivery and adoption across a range of relationships
- Develop and maintain a strategic trusted advisor relationship with your clients.
- Gain an understanding of typical business challenges faced by our customers to appropriately map use cases and features within the Digimind product suite.
- Create a network of champions within each account through education, coaching and strong influencing skills.
- Monitor key performance metrics across assigned client portfolio to ensure satisfaction, adoption, consumption and ultimately renewal likelihood.
- Conduct strategic business reviews with assigned client portfolios to check in on the health and status of each account, the customer roadmap, and their level of satisfaction with Digimind
- Proactively identify issues that may impact a renewal and consult with internal resources to resolve potential issues.
- Work with the Account Managers to identify potential opportunities to up-sell/cross-sell from your assigned portfolio.
- Collect feedback and expectations from clients regarding product development and address it to the Product Management team to reflect the voice of customers on the product roadmap

***:
**What you bring.**
- **2-3 years of experience in Customer Success position**, enterprise solutions or data/startup customer-facing role;
- **3-year college degree** or equivalent required;
- Subject matter expertise in one of the following domains: Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management;
- **Outstanding writer and communicator** with strong presentation skills;
- Positive attitude, competitive, confident personality with strongly developed persuasive skills and a **customer-focused orientation**;
- Proven track record of success in customer success and retention;
- **Strong technical background**;
- Proactive methods, unparalleled work ethic, and hunger to learn.

**What we offer.**
- A modern office with a rooftop in the heart of Singapore
- A great onboarding during which you’ll receive expert training to help you master our suite of proprietary market intelligence and social listening tools
- Quarterly team-building events
- The opportunity to work in the world of social media and big data with an international team of passionate professionals
- Rapidly developing office, you will be a key part of the expansion
- Digimind is an equal opportunity employer. We value diversity and are attached to shaping an inclusive environment for all employees._

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