Share Registry Officer

2 weeks ago

Singapore BOARDROOM CORPORATE & ADVISORY SERVICES PTE. LTD. Full time

**Responsibilities**:

- Develop an in-depth knowledge of the clients, their industry, and key contacts.
- Provide high level of client service by communicating and servicing them proactively.
- Document client interactions in a contact / call report.
- Attend to stakeholders’ enquiries and process all submitted documents relating to Shares Registry Services, ensuring that problems, errors and omissions are escalated and dealt with immediately in the most appropriate manner.
- Receive, check, sort, record and process all documents received from stakeholder (s) or lodging agent(s) or SRS Client Services in accordance with the necessary procedures.
- Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other Client / Shareholders’ instructions.
- Support client Shareholders’ Meetings - Attendance Registration and Polling Services.
- Assist in reviewing processes and workflows to identify opportunities for Continuous Improvement.
- Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
- Work in conjunction with all colleagues in order to meet departmental quality standards and ensure a smooth flow of operation.
- Comply with Group and Company Procedures and Policies.
- Carry out any other duties / projects that may from time to time be assigned.

**Job Requirements**:

- Well-developed organizational and time management skills
- Excellent client service and problem-solving skills
- Basic MS Office skills
- Strong interpersonal and communication skills
- Ability to communicate effectively with a diverse level of individuals and handle efficiently situations ranging from routine to emergencies
- Team Player and adaptable to Change

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