Senior Service Delivery Manager

2 weeks ago

Singapore SNAPHUNT PTE. LTD. Full time

**The Role**

Your Responsibilities will include:

- Act as a focal point for all support-related queries and issues
- Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
- Review with support team to ensure that all support tasks and deliverables meet quality and service levels
- Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
- Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
- Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
- Review and approve service request/enhancement effort, schedules, and risk plans
- Review and raise resource requirement
- Responsible for resource forecasting and planning
- Review, monitor and report project health status

**Ideal Profile**

Skills Required:

- Mandatory Skill: Infra Service Delivery Management
- Other Skill:

- ITIL IT Service Management
- Customer Relationship Management
- Project Management
- At least 10 years of experience in Project Delivery

**What's on Offer?**
- Work within a company with a solid track record of success
- Excellent career development opportunities
- Join a well known brand within IT Services

**About us**

GECO Asia is a specialist IT Consulting / Resourcing firm with 100% focus on Digital Transformation skills. We deliver value to our clients by offering flexibility for your project hiring needs.

**Our high quality IT Consultants work with highest levels of efficiency to deliver value with integrity.**

**We are best known in Asia Pacific market as a quality provider of specialist SAP Consultants and Digital Transformation Experts.
**Ref: W8PZZJSYJU

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