Regional Assistant Manager,post Purchase
2 weeks ago
Position Summary
The Regional Assistant Manager, Post-Purchase Experience & Strategic Initiatives position will support cross-functional initiatives across Samsung’s entire business portfolio from Mobile to Consumer Electronics. While the main focus is on enhancing customer Post-Purchase Experience (PPX), the role is expected to expand over time to cover other strategic, cross-functional initiatives such as developing and piloting new business models and growth initiatives.
Role and Responsibilities
Post-Purchase Experience
- Help refine strategy to engage Samsung’s existing consumer base and maximize their customer life-time value, e.g. by cultivating loyalty and increasing cross-selling.
- Lead PPX onboarding efforts focused on our call centres which provide welcome calls to new customers. This includes guiding local teams (e.g. call scripting, capacity planning etc.), tracking project progress and results, and identifying key learnings based on quantitative and qualitative insights.
- Promote PPX within the organization and closely co-ordinate with related functions including Customer Service, Retail, Online, Digital Marketing, Logistics and Product Teams.
- Prepare regular progress reviews to update Leadership team and align key stakeholders on next steps.
Other Strategic Initiatives
- Analyze industry, channel and consumer trends to identify emerging opportunities for business growth and process improvement, beyond PPX. This may include the development of new business models (e.g. subscription sales) and initiatives to improve retention and cross-selling through targeted offers.
- Pro-actively contribute to team discussions, share perspective on potential opportunities and help further refine them, e.g. through development of business cases and ROI analysis.
- Set up pilot projects to test out new concepts before scaling them up across the region.
Skills and Qualifications
- BA or equivalent degree is required for this position.
- 5+ years of work experience, including 2+ years project management experience.
- Demonstrated strategic thinker who can turn strategic objectives into practical actions.
- Excellent project management skills; ability to efficiently scope and execute concrete strategic initiatives.
- Experience in aligning and coordinating multi-functional teams with diverse interests toward shared objectives.
- Strong verbal and written communications skills, including ability to storyline and prepare impactful Powerpoint presentations.
- Solid Excel skills, including ability to generate actionable insights through data analysis.
Preferred Qualifications
- Background in consulting, strategic planning, process innovation and/or loyalty & retention is a strong plus.
- Knowledge of one or more consumer goods industries, preferably in consumer electronics but not required.
Samsung Electronics’ environmental management philosophy derives from our core purpose of contributing to human life, with respect for nature. Our 2050 goal of net zero carbon emissions entails a reduction of Scope 1 and 2 emissions, making our products more energy-efficient, and maximizing resource circularity across the product lifecycle. To discover more, please visit our newsroom:
Samsung Electronics Announces New Environmental Strategy - Samsung Global Newsroom
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