Regional Consumer Experience Assistant Manager
2 days ago
Position Summary
As the Regional Consumer Experience Assistant Manager for the Southeast Asia & Oceania (SEAO) region, you will manage priority service and partnership initiatives addressing high growth mobile trends such as gaming, health tech, digital payments and contents & services. Responsibilities will also include the regional management of mobile value-added services, including Samsung Care+, Samsung Wallet, and Samsung Health to support the expansion of Samsung’s mobile business across the region.
Role and Responsibilities
- Identify opportunities to create value for Samsung mobile consumers and partners through new programs, partnerships and value-added services, including initiating new ideas and strategies
- Manage external engagement and business development efforts with current and potential partners, across industries (e.g. consumer app services, gaming, health services) and geographies; this includes; day-to-day responsibilities include:
- Commercial negotiations and contracts
- Performance measurement and reporting
- Monthly invoicing & payments
- Coordinating partnership engagements with country teams where appropriate
- Managing co-marketing execution incl. management of internal/external agencies
- Drive internal engagement with regional and local stakeholders; day to day responsibilities include:
- Internal collection and alignment of partner / service plans
- Periodic updates across Global, Regional and local country teams
- Tracking and reporting regional/local performance of partners/services
- Cross-functional regional/local engagement (including retail, marketing, sales, content & services, customer service, product) to drive and implement partnership/service enhancements and programs
- Support regional service (Samsung Health, Samsung Wallet, Samsung Care+) programming and marketing efforts including:
- Structuring and aligning service program strategy across global/regional/local stakeholders
- Deployment of global service marketing campaigns, development and coordination of regional/local service marketing activities
- Service program tracking, data collection, benchmarking and reporting
Skills and Qualifications
- Relevant experience with 1 or more focus areas: mobile apps / content & services; mobile value-added services (health, mobile care, digital wallets)
- 5+ years of experience with partnerships and/or business development
- Familiar with service/partnership business models (i.e., preloads, revenue sharing, co-marketing / entitlements etc.)
- Strong ability to manage partners, identify and expand opportunities/synergies
- Excellent project management skills, is able to manage multiple partners and projects simultaneously while balancing priorities and resources
- Proactive and independent; able to find workarounds and leverage networks to develop solutions
- Experience managing projects cross-functionally / cross-regionally in large organizations; communicates effectively (presentations/pitches) to socialize new strategies and initiatives
- Experienced producing reports in powerpoint and conducting analysis in excel
- Service marketing experience is a plus
- Experience partnering with consumer electronics or mobile manufacturers is preferred
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