Regional Assistant Manager, Strategic Initiatives

5 days ago

Pasir Panjang, Singapore Samsung Electronics Full time

Position Summary

This role will support cross-functional initiatives across Samsung’s entire business portfolio from Mobile to Consumer Electronics. While the initial focus is on enhancing customer Post-Purchase Experience (PPX), it is expected to expand over time to become part of the Project Management Office (PMO) for several strategic initiatives. Key activities and responsibilities include:

- Strategy: Help define strategy to engage Samsung’s existing consumer base and maximize their customer life-time value.
- Project Management: Manage and support PPX improvement initiatives end-to-end, and closely coordinate with related functions across both, S.E. Asia & Oceania headquarter and 8 regional subsidiaries.
- Strategic Communication: Regularly prepare leadership updates on project progress and foster buy-in across the organization to advance the PPX agenda.
- Analysis: Provide timely and insightful analysis for business decision-making involving cross-departmental and multi-functional areas.

Role and Responsibilities

Post-Purchase Experience
- Manage all aspects related to PPX Onboarding Calls end-to end, including tracking results, reviewing progress with subsidiary teams on regular basis and supporting expansion planning.
- Track project progress, analyse results and identify key learnings based on quantitative and qualitative insights.
- Identify current PPX pain points, benchmark best-in-class consumer centric companies and develop an improvement plan to close gaps and enhance customer experience.
- Promote PPX within the organization and closely co-ordinate with related functions including Customer Service, Retail, Online, Digital Marketing, Logistics and Product Teams.
- Prepare regular progress reviews to update Leadership team and align key stakeholders on next steps.
- Pro-actively contribute to team discussions, share perspective on potential opportunities and help further refine them, e.g. through development of business cases and ROI analysis.
- Support the set up of PPX pilot projects to test out new concepts before scaling them up across the region

Skills and Qualifications

Required Qualifications
- BA or equivalent degree is required for this position.
- 5+ years of work experience, including 2+ years project management experience.
- Excellent project management skills; ability to efficiently scope and execute concrete strategic initiatives.
- Experience in aligning and coordinating multi-functional teams with diverse interests toward shared objectives.
- Strong verbal and written communications skills, including ability to storyline and prepare impactful Powerpoint presentations.
- Solid Excel skills, including ability to generate actionable insights through data analysis

Preferred Qualifications
- Prior consulting experience (internal or external) is a strong plus.
- Background in consulting, strategic planning, process innovation and/or loyalty & retention.
- Knowledge of one or more consumer goods industries, preferably in consumer electronics but not required.

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