User Experience Strategy Manager

4 days ago

Singapore TikTok Full time

**Responsibilities**:
About the Team The team aims to maintain product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services. Responsibilities: - Be responsible for the user product experience of TikTok, collaborate with the team to implement the management of experience-related issues, including issue identification, reporting, assessment, resolution, and review. - Establish a data monitoring system for user experience monitoring and identify potential risks and abnormal fluctuations from user feedback to report the bugs/issues and provide data support for continuous business optimization. - Establish good cooperative relationships and collaboration mechanisms with internal teams and external partners, promptly identify, follow up on, and drive the resolution of user experience issue. - Combine business needs with user feedback research and collection to analyze genuine user needs. - Regularly review rules, products, and strategies related to user experience; monitor overall experience data, evaluate experience standards, and promptly detect existing experience issues.

**Qualifications**:
Minimum Qualifications: - Bachelor's degree or above, with more than three years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills. - Rigorous logical thinking, excellent structured expression ability; Good at clearly elaborating issues, strategies, and solutions, and able to provide sufficient data support for decision-making. - Proficient in data analysis tools such as SQL, Excel, and Tableau, with strong data sensitivity. Preferred Qualification: - Experience working across multiple locations and timezones within global organizations.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • User Experience Strategy Manager

    7 days ago

    Singapore TikTok Pte. Ltd. Full time $90,000 - $120,000 per year

    Responsibilities About the Team The team aims to maintain product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services. Responsibilities:Be responsible for the user product experience of TikTok,...

  • User Experience Strategy Manager

    7 days ago

    Singapore TikTok Full time $80,000 - $150,000 per year

    ResponsibilitiesAbout the Team The team aims to maintain product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services. Responsibilities: - Be responsible for the user product experience of TikTok,...

  • Manager, Regional Loyalty Strategy

    7 days ago

    Singapore Business Strategy Full time $90,000 - $120,000 per year

    Get to Know the TeamThe Regional Loyalty Strategy team sits within Grab's Marketing organisation, overseeing consumer loyalty across Grab's business verticals, markets and broader ecosystem. Its primary goal is to design and manage loyalty levers to enhance consumer lifetime value (LTV), and profitability for the organisation.Get to Know the RoleYou will...

  • User Experience Manager

    2 days ago

    Singapore beBeeDataDriven Full time $80,000 - $120,000

    Key Responsibilities:Develop and execute a comprehensive user communication strategy across multiple channels, including EDMs and push notifications. Drive optimization initiatives to enhance user lifetime value.Design and manage automation workflows, dynamic content, and personalized user journeys to deliver seamless customer experiences.Collaborate closely...

  • Lead Designer

    2 weeks ago

    Singapore SP User Experience Centre Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SP User Experience Centre Company Description Formed in 2014, User Experience Centre (UXC) is a dynamic, multidisciplinary team within Singapore Polytechnic (SP) dedicated to driving innovation through user-centric design. Since 2010, UXC has been resolving...

  • User Experience Designer

    4 hours ago

    Singapore beBeeDesignStrategy Full time $90,000 - $120,000

    Design Strategy LeadWe are seeking a skilled Design Strategy Lead to join our team. As a key member of our design community, you will play a crucial role in shaping our user experience strategy and driving best practices.The successful candidate will have 10-12 years of experience in UX design, with at least 5 years in a managerial or leadership capacity....

  • User Product Experience Manager

    7 days ago

    Singapore TikTok Pte. Ltd. Full time $90,000 - $120,000 per year

    Responsibilities About the Team The team aims to maintain product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services. Responsibilities:Responsible for the user experience of TikTok product,...

  • Manager, Corporate Strategy

    7 days ago

    Singapore Business Strategy Full time $90,000 - $120,000 per year

    Get to Know the TeamThe Corporate Strategy team assists the CEO with developing the company's long term objectives and setting its course. By assessing a broad range of trends and issues that span across markets, customer, competitor, regulatory and technology insights, the team develops winning strategies that will have a significant impact on the company's...

  • Livestream User

    2 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    Analyze Livestream revenue trends and user needs from the perspective of the system to drive revenue, craft and execute user strategy. - Collaborate with different countries operations teams to build and execute core operational processes - such as business planning, reporting, and ongoing Livestream operations management. - Collaborate with the Product and...

  • User Experience Manager

    4 days ago

    Singapore DXC Technology Full time

    Responsible for achieving and meeting the high expectations and on-going demand for excellent customer service. **Profile**: - He/she shall have at least TWO (2) years’ relevant experience in this field. - Customer orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution - Capable of...