Resource Role Infrastructure Services Change

1 week ago

Singapore GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED Full time

**Requirements**:

- Possess a degree in Computer Science/Information Technology or related fields.
- More than 8 years of experience in IT service management, specializing in Change Management.
- Hands-on experience with knowledge in ITSM tools and platforms; e.g. BMC Remedy, MyIT, SmartIT etc.
- Extensive knowledge and experience in IT Service Management framework, development of Change Management reports and processes.
- Experience in managing, monitoring and improving Change Management processes.
- Develop Change Management plan, perform change impacts assessment and identify key stakeholders.
- Experience in chairing, coordinating and conducting Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings to review and approve RFCs (Request for Change).
- Experience in conducting post review and closure of the implemented changes with stakeholders.
- Experience in system development, infrastructure or other IT related areas.
- Ensure compliance with IT security standards, policies and procedures.
- Deep understanding of ITIL processes, with experience in an ITIL based environment.
- Excellent written and communication skills.
- Preferably with ITIL certifications.
- Possess a degree in Computer Science/Information Technology or related fields.
- 1 to 3 years of experience in designing and implementing large
- scale private/public/hybrid Cloud infrastructure solutions, preferably with certifications in AWS/Azure/Google Cloud. Possess good technical skills in Cloud Infrastructure (laaS/PaaS), Container technologies (e.g. Dockets, Kubernetes, AWS ECS etc.) and Infrastructure as Code (laC).
- Knowledge of DevOps techniques and implementation is an added advantage.
- Proficient in consultation, design, implementation, support and resolution to complex problems relating to network, security, systems, storage, database etc.
- Responsible for the delivery of medium to large projects. Provide comprehensive design, scoping and technical support to the business groups and end users.
- Liaise with internal security department to clear Cloud services (laaS/PaaS) for enterprise wide usage.
- Ensure compliance with IT security standards, policies and procedures.
- Good understanding of ITIL processes, with experience in an ITIL based environment.
- Excellent written and communication skills.

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