HP service manager role

3 days ago

Singapore Jio Full time
As an HP Service Manager 9.x Application Support specialist, your primary responsibilities will include monitoring alerts, analyzing logs, debugging issues, and conducting Root Cause Analysis (RCA). It is essential for you to comprehend the workflow, architecture, and functions of the application, as well as follow the instructions and replication steps provided by the L1 team. Your expertise in ITIL processes, specifically Incident, Change, and Problem Management, will be crucial in this role.Having experience as an administrator in HP Service Manager 9.x version is mandatory, as you will be responsible for ensuring compliance activities are performed accurately. You should possess the ability to design solutions that align with both project specifications and company standards. Creating RCAs and supporting continuous improvement initiatives by exploring new technologies are also part of your duties.Adherence to Service Level Agreements (SLAs) is a key aspect of this position, and you are expected to excel as a team player while taking ownership of assigned tickets. Providing L2 support for escalated issues from the L1 team is another significant part of your role. Additionally, proficiency in Unix, SQL, and Java will be beneficial for effectively resolving technical challenges.,

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Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Resource Coordination, Client Management, Dispute Management, Communication,Technical Account Management, Request Management, Technical Resolution Management

Service Availability, Major Incident Management, Dashboards, Reports, Root Cause Analysis, Problem Management, KPI monitoring, Customer Satisfaction, Communication Skills, IT Operations, System Management, Service Management, ITIL, Automation Tools, Ticketing Tools,SLA Governance, Automated functions, Compliance Posture, Service Performance, Contact Information System, Global Service Portfolio, ITSM Tools

Root Cause Analysis, IT Service Management, ITIL, Communication Skills, Analytical Skills,

Change Management, Knowledge Management, Proactive Monitoring, Root Cause Analysis, Documentation, Reporting, Analytical Skills, Communication Skills, Scripting Languages, CCNA, CCNP,AI Operations, Monitoring , Alerting, Incident Escalation, Network Protocols, Systems Infrastructure, ProblemSolving, ITIL Practices, Incident Command System ICS

Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Resource Coordination, Client Management, Dispute Management, Communication,Technical Account Management, Request Management, Technical Resolution Management

Service Availability, Major Incident Management, Dashboards, Reports, Root Cause Analysis, Problem Management, KPI monitoring, Customer Satisfaction, Communication Skills, IT Operations, System Management, Service Management, ITIL, Automation Tools, Ticketing Tools,SLA Governance, Automated functions, Compliance Posture, Service Performance, Contact Information System, Global Service Portfolio, ITSM Tools

Root Cause Analysis, IT Service Management, ITIL, Communication Skills, Analytical Skills,

Change Management, Knowledge Management, Proactive Monitoring, Root Cause Analysis, Documentation, Reporting, Analytical Skills, Communication Skills, Scripting Languages, CCNA, CCNP,AI Operations, Monitoring , Alerting, Incident Escalation, Network Protocols, Systems Infrastructure, ProblemSolving, ITIL Practices, Incident Command System ICS

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