Centre Manager

6 days ago

Singapore FIRST KONNECTION PTE. LTD. Full time

**Introduction**:
In each of our individualised centres, we aim to develop a community in which our families, students and staff can feel welcomed and have an opportunity to thrive and grow.

We are strong believers that we are nothing without our people, we value your professionalism and passion and most importantly reward loyalty and achievements. We foster a team that learns from each other in ways that create a warm and caring environment.

In this role you can take pleasure in helping to make work play, creating a sense of belonging for all, embracing different, and creating opportunities for our team to choose their own adventure.

**About The Role**

Communication Ops:
Ensure all channels of communication with parents and students remain positive;
- Attend to Enquiries & potential leads across different channels (calls, walk-ins, Facebook, website)
- Resolve service complaints & feedback by liaising internally with management and teaching teams.
- Manage/collect student and parent feedback for review internally to relevant persons and teams.

Centre Ops:
In charge of student records & class schedules updates.
- Student Records - for registrations, renewals, withdrawals & lesson credits & rescheduling make-up lessons.
- Teacher & class records - ensure updated records for attendance.
- Communicate & facilitate the early collection of term fees; alert and manage late payments.

Centre Maintenance:

- Ensure cleanliness & neatness (eg tables/chairs arrangements), safety & security of centre at all times.
- Ensure maintenance of all equipment and services (including copier, lighting, air-conditioning, internet, Wifi, telco services etc).
- Ensure adequate supplies of general & sundry items (including brochures for display/dissemination, stationery, snacks, drinking water etc).
- Open letter boxes and attend to mails

**Skills and Qualifications Required**:

- Excellent computer skills with knowledge in the Microsoft Office
- Highly organised with proven experience juggling a wide range of demands and priorities to produce work of high quality and consistently meet deadlines
- Exceptional interpersonal skills and customer service skills - both written and verbal with the ability to handle difficult conversations

We look forward to seeing you

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

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