Assistant Centre Manager

4 days ago

Singapore PIN CENTRE TRAINING PTE. LTD. Full time

About the Role
We are seeking a warm, organised, and customer-oriented Assistant Centre Manager to join our team at S.A.M Jurong West. This is an exciting opportunity for someone who enjoys working in a dynamic environment that supports children’s learning and development.
As the Assistant Centre Manager, you will play a key role in overseeing daily operations, ensuring service excellence, and supporting student enrolment and parent engagement. You’ll work closely with the Centre Director to ensure the centre runs smoothly and maintains a positive, professional, and welcoming atmosphere for families and staff alike.
Key Responsibilities
Customer Experience & Enrolment
Serve as the first point of contact for parents and students, being friendly, knowledgeable, and service-oriented
Understand parent needs and clearly explain our programme offerings and teaching methodology
Coordinate and schedule student assessments, trial classes, and follow-ups with prospective families
Support enrolment processes and monitor outstanding payments with care and professionalism
Center Operations
Oversee daily front desk and administrative tasks to ensure smooth centre operations
Maintain accurate student records, including enrolments, assessments, withdrawals, and attendance
Manage centre inventory (e.g. worksheets, stationery), petty cash, and overall upkeep
Ensure the centre meets cleanliness, safety, and hygiene standards at all times
Assist in teaching lessons when needed, such as covering classes or supporting student sessions
Support student learning by following the M.O.E teaching approach and providing guidance and encouragement in class
Coordinate teacher scheduling and assist with class arrangement and planning
Team Support and Reporting
Work closely with the Centre Manager to compile reports on student progress and centre operations
Provide guidance to part-time staff or junior team members where necessary
Identify and escalate any operational or customer-related issues in a timely and constructive manner
What We're Looking For
1–2 years’ experience in customer service or parent-facing roles, preferably in education or enrichment
Experience in teaching or working directly with children is highly valued
Strong communication skills, both verbal and written
Warm, proactive, and comfortable engaging with families and students
Basic proficiency with digital tools like Microsoft Office and student management systems
Able to multitask and stay organised in a busy centre environment
Working Hours
Wednesday to Friday: 1.30pm – 9.30pm
Saturday & Sunday: 9am – 6.30pm
(Monday & Tuesday off)
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