Current jobs related to Customer Experience Executive - Singapore - PRISM TECH PRIVATE LIMITED
-
Customer Service Executive
1 day ago
Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full timeTHE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...
-
Customer Experience Executive
5 days ago
Singapore Miraco Nutripharm Full timeJob Highlights: - Exciting career opportunity in the fulfilling healthcare industry - Ability to spearhead and contribute to company's growth - Results driven environment with progression opportunities **Job Description**: Miraco Nutripharm is hiring for the position of Customer Experience Executive. As we relocate our office premises, Miraco Nutripharm...
-
Customer Experience Executive
5 days ago
Singapore WORLD MODE SINGAPORE PTE. LTD. Full timeFounded by a team of Doctors frustrated with the current state of Men's Healthcare, The company is dedicated to providing personalized, discreet, and holistic men's health solutions. Role Description This is a full-time on-site role for a Customer Experience Executive in Singapore. The Customer Experience Executive will be responsible for ensuring customer...
-
Customer Experience Executive
7 days ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,400 - $2,600 Per Month **Date Posted** 18 minutes ago Additional Details **Job ID** 13847 **Job Views** 1 **Job Description**: Roles & Responsibilities We are looking for Customer Experience Executives who are self-starters with a can-do solutions focused attitude,...
-
Customer Experience Executive
1 day ago
Singapore FYYA Full timeWe are seeking a warm, proactive **Customer Experience Executive** to ensure that every customer interaction is smooth, meaningful and memorable. You’ll be on the front line helping clients with inquiries, support and post-sale service. **Responsibilities** - Resolve service issues with empathy and professionalism - Guide customers on product usage,...
-
Customer Experience Executive
3 weeks ago
Singapore Core Collective Full timeHR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd Customer Experience Executive The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members. About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth of...
-
Customer Experience Executive
7 days ago
Singapore Core Collective Full timeHR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd Customer Experience Executive The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members. About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth of...
-
Customer Experience Executive
2 weeks ago
Singapore Core Collective Pte Ltd Full time**Customer Experience Executive** The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members. **About Core Collective**: Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a...
-
Customer Experience Executive
5 days ago
Singapore Aureus Group Pte Ltd Full timeCompany Description Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News...
-
Customer Experience Executive
7 days ago
Singapore Aureus Group Pte Ltd Full timeCompany Description Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel...
Customer Experience Executive
3 weeks ago
This role will report to the Customer Service Team Leader.
As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.
**Job Descriptions**:
- As the 2nd level support, review escalated cases and provide advice to frontline agents
- Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
- Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
- Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
- Audit works submitted by agents to ensure data integrity and accuracy
- Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes
**Requirements**:
- Minimum Diploma holder
- Competent in written and spoken English. A second local language is a bonus. (Chinese, Malay, Tamil)
- Previous experience working in a contact center (technical support and e-commerce will be an advantage)
- Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
- Strong interest in consumer electronics and technology
- Think big - make decision based on risk assessment and proper judgement
- Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
- Data driven - you will be required to generate data, structure them and provide insights
