
Assistant Customer Relations Supervisor
2 weeks ago
**Job Duties & Responsibilities**
- Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall’s promotions and redemptions
- Handle face to face and phone calls feedbacks.
- Assist in planning the duty roster and supervising the customer service officers.
- Trains new staff with customer service policies, procedures, and best practices.
- Manages accurate inventory of promotion merchandise.
- Raise work order form whenever tenants request for technical assistance.
- Handle daily redemption and settlement of MSGV for credit cards and other partner reward program.
- Perform mall gift vouchers sales transaction and responsible for reconciliation of daily sales takings.
**Job Requirements**
- Minimum ‘O’ / ‘A’ / Diploma level holder.
- Minimum 2 years supervisory experience in frontline customer service or hospitality industry preferred.
- Good oral and written communications skills.
- Passion for customer service and possess good customer handing skills.
- Great and friendly personality.
- Able to work shifts, weekends, and Public Holidays.
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