customer relations officer

3 weeks ago

Singapore SCT CONSTRUCTION PTE. LTD. Full time
Roles & Responsibilities

Job Description

1. Address inquiries and public feedback related to project site activities and the environments.

2. Foster positive relationships with residents to work closely with the relevant parties.

3. Conduct regular on-site visits to residents'units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.

4. Arrange water ponding test (where applicable).

5. Send reminders and/or make calls to residents prior to the commencement

of internal work (3 Days Reminder Calls).

6. Coordinate with Supervisor, Sub-con representatives, RTO and residents

for necessary appointments and follow-up (where applicable).

7. Maintaining proficiency in the latest HIP Information Centre System (HICS) and

and staying updated on changes.

8. To update and complete all the HICS records within 1 month from the completion

of the toilet upgrading works and EASE 2.0 for each block.

9. Assist administrative and Data processing and programming (UBS) paperwork.

10.To disseminate information & handle resident complaints/feedback.

11.Other ad-hoc duties as assigned by the Customer Relations Officer and/or management.

Job Requirements

1. O level or Diploma in related fields

2. 3 to 4 years relevant experience

3. Good communication skills.

4. Able to work independently

Tell employers what skills you have

Product Knowledge
Water
Construction
Interpersonal Skills
Sales Effectiveness
Customer Care
Good Communication Skills
Ease
Administrative Support
Team Player
Customer Service
Customer Relations
Able To Work Independently
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