Current jobs related to Customer Relations Officer - Singapore - ONE HEART CLEANING PTE. LTD.

  • Customer Relations Officer

    4 days ago

    Singapore 9 LIVES PTE. LTD. Full time

    **Customer Relations Officer Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...

  • Customer Relations Officer

    2 weeks ago

    Singapore beBeeCustomerRelations Full time $2,500 - $2,800

    Job Title: Customer Relations OfficerAbout the RoleWe are seeking an experienced and skilled Customer Relations Officer to join our team. In this role, you will be responsible for managing customer interactions, resolving complaints, and ensuring exceptional customer satisfaction.You will work closely with customers to understand their concerns and provide...

  • Customer Relations Officer

    4 days ago

    Singapore E. MILLENNIUM INVESTMENTS PTE. LTD. Full time

    CUSTOMER RELATIONS OFFICER SALARY : $2400.00 TO $3700.00 WORKING HOURS : MON TO FRI FROM 9AM TO 5.30PM. SAT 10AM TO 5.3OPM **Customer Relations / Operations**: - Check in/out of guests. (Overtime required) - Follow up on maintenance issues raised - Attend to tenant’s complaint and action it - Attend to contractors onsite maintenance work - Attend to SP...

  • Customer Relations Officer

    2 weeks ago

    Singapore Parkway Pantai Full time

    Front Office oversees the receptionist duties, ward visitation, valet and shuttle bus service for the hospital. - As a Customer Relations Officer, your primary responsibility will be to provide front-line services to patients and visitors. You will also be tasked to conduct ward visitations and maternity tours. **Key accountabilities**: - Perform...

  • Customer Relations Officer

    1 week ago

    Singapore JJOBB LLP Full time

    **Customer Relations Officer / Public Relations Officer**: To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints. Interact with residents to maintain good relationship. Make appointment for resident to attend inspection with BSC (Building Service Centre) team. Prepare and manage correspondence, reports and...

  • Customer Relations Officer

    1 week ago

    Singapore SKIN EQUALITY INTERNATIONAL PTE. LTD. Full time

    Roles & Responsibilities Description & Requirements: Roles & ResponsibilitiesWe are looking for detailed and structured Customer Relations Officer who is great with customers and familiar with digital technologies. Your role is key in ensuring timely engagement of customers communications and recorded in our central database system to process and ensure...

  • Customer Relation Officer

    1 week ago

    Singapore ALPHA 8 PTE. LTD. Full time

    **Customer Relation Officer** (Singapore - Clementi, Clementi MRT) **Responsibilities**: - Ensures all interactions with customers are handled professionally, promptly with care and adhering to Company’s policies and procedures - Handles all customers’ requests promptly and resolved to customers’ satisfaction - Assist the Loan Manager to keep track...

  • Customer Relations Officer

    3 weeks ago

    Singapore KIENTA ENGINEERING CONSTRUCTION PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & ResponsibilitiesWe are seeking dedicated and people-oriented Customer Relations Officers (CRO) to support our Home Improvement Programme. The successful candidates will act as the key liaison between the project team and residents, ensuring clear communication, smooth coordination, and positive resident relations...

  • Customer Relations Officer

    3 weeks ago

    Singapore SKIN EQUALITY INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesDescription & Requirements:Roles & ResponsibilitiesWe are looking for detailed and structured Customer Relations Officer who is great with customers and familiar with digital technologies. Your role is key in ensuring timely engagement of customers communications and recorded in our central database system to process and ensure full...

  • Customer Relations Officer

    1 week ago

    Singapore TREEMOON PTE. LTD. Full time

    JOB TITLE : CUSTOMER RELATIONS OFFICER WORKING HOURS MON TO FRI - 8.30AM TO 5.30PM SAT - 10AM TO 5.30PM LUNCH : 1 HOUR LOCATION NEAR MRT LINES. (DOVER/QUEENSTOWN/CLEMENTI/PASIR PANJANG/HAW PAR VILLA/NOVENA/OUTRAM PARK) **JOBSCOPE** **Customer Relations / Operations** **This position requires to work overtime and need to be mobile as this is...

Customer Relations Officer

2 weeks ago

Singapore ONE HEART CLEANING PTE. LTD. Full time

**Purpose of Job**:
As the Customer Relations Officer, you will play a supporting role in ensuring the best customer experiences been provided to all our customers, while also maintaining an updated online booking system and database. You will be responsible for understanding the business basics including all price packages & promotions, characteristics of our cleaning specialists as well as customers’ requests, preferences and expectations, in order to support in providing customer-oriented solutions to the needs and wants of our customers.

**MAJOR DUTIES AND RESPONSIBILITIES (Essential Functions)**:
1. Understanding One Heart Cleaning & Our Residential Cleaning Business
- Understand the mission, vision and values of One Heart Cleaning as a social

enterprise, as well as practice them during daily tasks and routines
- Understand and be familiar with all information with regards to:

- Services & solutions available
- Price plans and promotions
- Characteristics & Specialties of all cleaning specialists
- Characteristics & Behaviours of all customers

2. Customer Relations Management via Online Booking System & Phone Calls
- Manage enquiry and bookings from website, online booking system (OBS) &
phone calls.
- Follow up and update customer requests, schedule changes and payments

etc
- Work closely with the sales and operations in providing required information

to customers
- Monitor reminder text/call to customer daily
- Flexible and proactive in proposing and/or counter proposing available

options based on customers’ needs
- Demonstrate professional behaviour when responding to customer

complaints
- Resolve daily situations if any

3. Online Booking System Enhancement and Maintenance
- Be aware of and be able to use all functions of the online booking system
- Be aware of all current enhancements possible for the system
- Regular testing for online booking system for bugs/functional errors etc and

alert both management and system vendor
- Data entry and maintenance
- Prepare new staff on-boarding and off-boarding in system
- Monitor and check accuracy & updates of cleaning specialists’ daily schedules
- Work closely with Finance Team on customer related issue, e.g. payment etc
- Prepare and compile monthly reports using dashboard compilations to

management and relevant departments
- Other related duties as assigned

**QUALIFICATIONS & SKILLS**
- Diploma or relevant qualifications with equivalent years of experience
- Fresh graduates are welcome to apply
- Relevant planning/scheduling experience in related industry will be an advantage
- A good team player and good communication & customer service skills
- Aptitude in resolving issues with a customer-focused orientation
- Strong troubleshooting and problem-solving skills
- Independent, self-driven and proactive attitude
- Ability to multi-task
- Ability to explain complex technical concepts to non-technical users
- Proficient in English and a second language
- Proficient computer knowledge in Microsoft Office
- May be required to work irregular / shift hours
- &Required to work on weekends. _
- _Off on 1 weekday. _
- _Working hours: 12.00pm - 9.00pm