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Assistant Supervisor

3 weeks ago

Singapore S2 EMPLOYMENT AGENCY PTE. LTD. Full time

**Assistant Supervisor Job Description & Requirements**:

- Manage, train, and monitor team members and team leads.
- Direct and assign employees as needed to ensure all aspects of quality product or service delivery.
- Monitor employee compliance with operational standards, along with other department and company policies and practices.
- Manage and make appropriate adjustments to staffing levels, inventory levels, and production cost control.
- Complete weekly inventory as needed.
- Reinforce customer service standards and ensure all employees are focused on always serving the customer.
- Assist in administrative duties including maintenance of files, records, and all required documentation.
- Manage departmental budgets or specific budget line items; review and approve purchases as needed.
- Monitor equipment and purchase of materials to meet demands of location, shift, or season.
- Immediately and respectfully respond to guest requests; report guest complaints to immediate supervisor and assists in resolving such complaints.
- Establish performance goals according to company philosophy for employees’ assigned role.
- Perform personnel management functions that include hiring, terminating, maintaining discipline, administering performance reviews and wage changes.
- Review sales reports, production reports, department expenses, labor costs, associate attendance reports, and other reports and documents related to company operations.
- Review and make changes to personnel assignments with managers and supervisors to ensure that the best employees are in each position.
- Make recommendations to manager according to production/service needs and production sales plans.
- Coordinate workflow between departments and work areas.
- Review budgetary variances and discrepancies with each department manager or supervisor in assigned group.
- Review accounts receivable and assist with collection as assigned by location manager.