Application Support Senior Analyst

1 week ago

Singapore Citi Full time

**Responsibilities**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder

**Education**:

- Bachelor’s/University degree or equivalent experience

**Key Responsibilities**:
Functional Responsibilities:

- Provide user support for mission critical trading system used by trading desks and operations.
- Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Build and maintain technical support documentation.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
- Ensure all productions issues are logged and updated as per the Support team policies and procedures.
- Effectively share information with other support team members and with other technology teams.

**Development Value**:

- Ability to work as part of a truly global team.
- First class technical and business training from well-established team.
- Gain experience in liaising with Trading/Sales and Middle Office Counterparts.
- Opportunity to work with new and cutting edge technologies and expanding skillset in established technologies such as TIBCO EMS/Solace/Oracle/Unix/Linux/Gemfire to name a few.

**Knowledge/Experience**:

- Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)
- Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)
- Working knowledge of Python Scripting
- Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques.

**Desirable**
- Basic Business knowledge/ understanding of financial markets and products.
- Experience with Messaging Technologies (TIBCO EMS/SOLACE a plus)
- Experience with real-time monitoring systems such as ITRS Netagent, APP Dynamics or Splunk.

**Skills**:

- Strong analytical skills & attention to detail
-

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