Application And Infrastructure Support Analyst

Application And Infrastructure Support Analyst
Capula is a leading global hedge fund, headquartered in London. We are looking for an Application and Infrastructure Support Analyst to join our Singapore office. We seek candidates with strong communication skills who are eager to utilize their technical skills to support trading and middle office applications.
The successful candidate will be expected to cover first line IT support for all users and systems in the Singapore office, monitor overnight batches run in London, and support proprietary applications developed in Python and C#. The candidate will use and develop their skills in Python, SQL, FIS Front Arena, and some C#.
Duties and Responsibilities:
Provide 1st line support for all aspects of IT in the Singapore office
Provide remote 1st line IT support for users in Tokyo and Hong Kong offices from time to time
React and resolve L1/L2 issues for all applications, as the first line of defense
Detailed analysis of issues that need escalation to L3
Learn the financial products and business operations at Capula
Create and enhance monitoring dashboards using Grafana and metric-driven alerting
Actively participate in Business Continuity planning and testing for the Singapore office
Uphold the firm's cybersecurity standards and best practices
Coordinate and undertake desk moves
Manage a complex application suite, improving stability and performance over time
Provide overnight support as necessary; systems are global in scope. On-call L2 support
Liaise with remote teams
Manage release processes working closely with the Dev team
Perform basic scripting (generally in Python) to automate some manual procedures or information gathering via APIs
Longer term duties and responsibilities:
Identify trends/themes in application support to guide team priorities towards resolutions with bigger returns on investment and/or reductions in operational risk
Perform development tasks as support workload allows
Grow in scope of role to that of Site Reliability Engineer (SRE)
Education and Qualifications:
Quantitative degree is desirable, but not necessary
Requirements:
Minimum of three years' experience supporting end users within financial services
Familiarity with FIS Front Arena or a similar financial suite
Experience in a fast-paced, pressurized environment
Experience dealing with the Front Office, ideally in a Hedge Fund, is advantageous
Calm and easy-going personality, able to empathize with distressed users in a high-performance environment
Experience using Python
Experience supporting hardware and software for all end-user computing needs within a trade floor/financial services environment
Knowledge of Git, Grafana, and Prometheus is highly desirable
Understanding of supporting both fixed-line and mobile device solutions
Experience maintaining and troubleshooting HP desktop PCs and iOS devices
Some understanding of Fixed Income financial products would be beneficial
Working knowledge of one or more of FIS Front Arena, Excel, SQL, C# is a plus
Benefits:
Capula is committed to helping all employees flourish in their roles by supporting your professional development and offering exposure to challenges that you may not encounter in a larger organization.
A competitive salary and bonus scheme with annual reviews
22 days' paid annual leave
Excellent staff development and training opportunities
Subsidized lunch
Medical insurance and other benefits
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology
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