User Communications Associate

1 week ago


Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

TikTok's User Operations team ensures we're delivering on our mission through all of our user-facing communication efforts, helping establish TikTok as our users’ favorite daily experience. We're looking for a highly organized, independent Associate to execute our user communications strategy.

The Associate will work with our User Communications Coordinator and User Communications Strategy Manager to ensure our users receive timely, valuable communication. In this role, you'll not only help create and execute scaled systems that allow us to share information with our growing user base, but will also communicate directly with TikTok users through push notifications and in-app messages. You must be capable of sorting through many competing priorities, defining processes, executing with precision, and succeeding in a complex and fast paced environment. This role will liaise with the Content Partnerships, Marketing, Tools and Reporting, Content Programming and Product Operations teams.

**Responsibilities**:

- Send and schedule push notification/in-app messages to users
- Manage push notification/in-app message calendar
- Lead and optimize operational workflows with cross-functional teams including Content, Partnerships, Marketing, UX Writing and Product
- Directly manage day-to-day escalations and troubleshooting of issues

**Qualifications**:

- 1+ years of project management, communications, operations or related experience
- 1+ years of project management, communications, operations or related experience
- Fluent in Malay (required) and Bahasa Indonesia (preferred) to effectively support users in Malaysia and Indonesia
- Proven track record of operating independently, demonstrating creativity, and managing multiple projects simultaneously with a strong attention to detail
- Team player, ability to engage on all levels of the organization
- Experience working on projects involving cross functional team collaboration
- Excellent writing, communication, organizational and interpersonal skills
- Passionate about entertainment and digital content; Knowledge of the media landscape and major trends in the industry
- Solid understanding of the TikTok user experience

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



  • Singapore Upcycle Communications Full time

    About the Role:Upcycle Communications is seeking a highly motivated Associate Account Manager / Account Manager to join our dynamic team. As an integral part of our public relations and communications department, you will be responsible for creating and maintaining strong media and influencer relations, acting as a key day-to-day point of contact for...

  • Research Associate

    2 weeks ago


    Singapore Nanyang Technological University Full time

    The Research Associate will be responsible for the investigation on multi-user coding for 6G mMTC communications, including the design of multi-user LDPC codes, optimization of message-passing multi-user detection, innovation of Turbo receiver for MU-LDPC and MP-MUD, computer simulations, and system performance analysis. Key Responsibilities: - Develop the...


  • Singapore METACOMP PTE. LTD. Full time

    **Min. 3 years of UX design experience with portfolio showcasing design process & successful projects.**: - **Proven experience in conducting user interviews, research, usability testing, and A/B testing.**: - **Experience in designing for Financial Services/Fintech projects + in-depth understanding of Institutional Investors/ High Net Worth individual...


  • Singapore Mutant Communications Full time

    Public Relations Associate/Senior Associate Who are we?Mutant is a weird name for an agency, we know. We'd love to tell you there's a cool reason for it - like being exposed to gamma radiation or being bitten by a spider - but alas, our origin story is a little less dramatic. We started in 2012 as a PR agency, led by one guy with a simple idea - to grow an...


  • Singapore Upcycle Communications Full time

    The Role:We are looking for a skilled Associate Account Manager / Account Manager to join our team at Upcycle Communications. This role involves managing client relationships, coordinating team efforts, and delivering high-quality results.Key Areas of Responsibility:Manage the scheduling and coordination of internal and client meetings.Effectively manage...


  • Singapore Hays Full time

    **Your new company** This is a regional bank which is committed to an inclusive working environment with presence all over the globe. **Your new role** As an Associate IT User Support, you will be providing support to the bank's staff across local network infrastructure, telecommunications, Internet connectivity, printing, server systems and end suer IT...

  • Associate Engineer

    7 days ago


    Singapore People Profilers Full time

    Job Description: **Responsibilities** - Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration. - Support service request and incident management to provide quality end-user services. - Perform ad-hoc root cause analysis and problem resolution. - Ensure and follow standard IT...


  • Singapore HoYoverse Full time

    Key ResponsibilitiesAs a Marketing and Communications Associate, you will be responsible for assisting in cooperation between departments, accomplishing marketing assignments, and achieving branding targets. You will also support daily branding work, including data analysis, material development, project follow-up, internal financial, and legal processes. In...


  • Singapore Access Communications Full time

    Public Relations Junior Associate (Lifestyle B2C)Access Communications is keen to work with a highly dynamic, energetic, and passionate Junior Associate to produce creative and impactful work. Grow into the next step of your career in an agency representing various renowned fashion, luxury, wellness, beauty, culture, and lifestyle clients. Dynamic Junior...


  • Singapore SINO-LION COMMUNICATIONS PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Candidate to join our team as an Associate/Senior Associate.The successful candidate will be responsible for assisting team leaders in servicing existing portfolio of SGX-listed and privately-owned companies.


  • Singapore RICE COMMUNICATIONS PTE. LTD. Full time

    We are seeking a highly skilled and motivated individual to join our team as a Media and Influencer Liaison.Job DescriptionIn this role, you will be responsible for developing and implementing effective media strategies, pitching stories, and building relationships with media contacts.Key ResponsibilitiesDeveloping and implementing effective media...


  • Singapore NTT DATA Full time

    We are currently seeking a Field Tech Senior Associate -End User Computing to join our team in Singapore, South East (SG-04), Singapore (SG). **Role Responsibilities**: - Be a contributing member of the EUC Team providing support to End Users in a Client Environment - Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs...


  • Singapore TIKTOK PTE. LTD. Full time

    **Responsibilities **About TikTok** TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. **Team Introduction** Our Data-TnS-PUO Team is responsible for providing...


  • Singapore ByteDance Full time

    About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. Team Introduction Our Data-TnS-PUO Team is responsible for providing instant troubleshooting and...


  • Singapore Secretlab Full time

    Associate, Global Marketing Communications (Content)Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered. You will be joining a world-class Marketing Communications team responsible for our globally distributed branded content,...


  • Singapore MOONTON GAMES Full time

    (Campus Hiring) Community Associate(A136602)Get AI-powered advice on this job and more exclusive features. Responsible for driving top downloaded MOBA game's content viewership on TikTok in the Philippines; Manage top KOLs management, focusing on improving the participation rate of weekly events for KOLs, thus helping contribute to the development of content...


  • Singapore MILKEN INSTITUTE Full time

    **About the Milken Institute** The Milken Institute is a globally minded, publicly supported, non-partisan, and nonprofit think tank headquartered in Santa Monica, with offices in Washington, DC, New York, London, Abu Dhabi, and Singapore. For the past three decades, the Milken Institute has served as a catalyst for practical, scalable solutions to global...


  • Singapore TIKTOK PTE. LTD. Full time

    **Responsibilities **About TikTok** TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. **Why Join Us** At TikTok, our people are humble, intelligent, compassionate...


  • Singapore SINO-LION COMMUNICATIONS PTE. LTD. Full time

    About the RoleThis is an exciting opportunity to join our dynamic team as an Associate/Senior Associate.You will work closely with C-Suite executives to understand their IR/PR objectives and plan or refine their IR/PR roadmap accordingly.

  • Community Associate

    2 weeks ago


    Singapore THE WORK PROJECT MANAGEMENT PTE. LTD. Full time

    **Role of Community Associate** The Work Project is looking for talented and passionate Work Experience Associates. These full time positions are based in Singapore and will report directly to the Senior Community Associate and/or Community Manager. **Goals**: - To live the shared vision of The Work Project and ensure the brand values and standards are...