User Communications Associate

2 weeks ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

TikTok's User Operations team ensures we're delivering on our mission through all of our user-facing communication efforts, helping establish TikTok as our users’ favorite daily experience. We're looking for a highly organized, independent Associate to execute our user communications strategy.

The Associate will work with our User Communications Coordinator and User Communications Strategy Manager to ensure our users receive timely, valuable communication. In this role, you'll not only help create and execute scaled systems that allow us to share information with our growing user base, but will also communicate directly with TikTok users through push notifications and in-app messages. You must be capable of sorting through many competing priorities, defining processes, executing with precision, and succeeding in a complex and fast paced environment. This role will liaise with the Content Partnerships, Marketing, Tools and Reporting, Content Programming and Product Operations teams.

**Responsibilities**:

- Send and schedule push notification/in-app messages to users
- Manage push notification/in-app message calendar
- Lead and optimize operational workflows with cross-functional teams including Content, Partnerships, Marketing, UX Writing and Product
- Directly manage day-to-day escalations and troubleshooting of issues

**Qualifications**:

- 1+ years of project management, communications, operations or related experience
- 1+ years of project management, communications, operations or related experience
- Fluent in Malay (required) and Bahasa Indonesia (preferred) to effectively support users in Malaysia and Indonesia
- Proven track record of operating independently, demonstrating creativity, and managing multiple projects simultaneously with a strong attention to detail
- Team player, ability to engage on all levels of the organization
- Experience working on projects involving cross functional team collaboration
- Excellent writing, communication, organizational and interpersonal skills
- Passionate about entertainment and digital content; Knowledge of the media landscape and major trends in the industry
- Solid understanding of the TikTok user experience

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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