Customer Success Specialist

1 week ago

Singapore JobTech Pte Ltd Full time

**Developing People for the Future**

**About JobTech**
JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and public sectors.

**About the Team**
The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know

We are looking for someone who is excited to work in an AI start-up and is willing to develop him/herself in the HRTech space. This role would be ideal for someone who is self-motivated and is able to pick-up the relevant industry knowledge quickly.

You will help us deliver excellent service to our partners by:

- Mastering and understanding the know-how of our product.
- Guide users and partners on the technical know-how on our platform through basic troubleshooting.
- Ensure first contact resolution and effective follow-up with partners and internal departments to ensure case closure in accordance with our service standards.
- Deliver the best services to customers to ensure the highest customer satisfaction.
- Build sustainable relationships and engage customers by taking the extra mile.
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization.

**So here’s what we are looking for**:

- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator with an emphasis on effective listening and empathizing with customers.
- Excellent verbal and written communication skills.
- Comfortable working with computers and multiple systems.

**Job Type**: Permanent

**Salary**: $2,000.00 - $2,500.00 per month

Schedule:

- Monday to Friday

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