Branch Manager

1 week ago

Singapore CERAMIQUE WELLNESS PTE. LTD. Full time

**COMPANY PROFILE**

Ceramique is an award-winning face, body, wellness and hair removal spa located in the heart of Orchard Road, Tampines and Chinatown. Since our inception in 2017, all our treatments are thoroughly planned and designed to enhance beauty and confidence within our community.

Using non-invasive, cutting-edge technology from Korea and most products imported from France and Germany, we aim to create a transformative and natural collection of skin solution, dynamic rejuvenation, age-defying facelifts, and feminine restoration.

Combining the art of beauty with the science of dermatology, we are a one-stop provider of expert-guided aesthetics solution for the face and body.

At Ceramique Wellness, our team is made up of high-skilled beauticians from the industry. We conduct extensive research & training programs and ensure that our dedicated staff are well-equipped with the best skills.

**OUR MISSION**

Our mission is to provide a warm, inviting, and comfortable environment to each customer that walks through our door. We pride ourselves to enhance the beauty and confidence in our customers by providing the best skin and body care results, using latest innovative technology and superior skin care products.

**OUR VISION**

We aspire to be the company that truly understand our customers, offering them a holistic range of high-quality skin care/body care product offerings that not only meet their needs, but exceed their expectations as well.

**OUR CORE VALUES**

The values that drive our company are teamwork, passion, learning/education, and honesty/integrity and open-mindedness.

**Job descriptions**
- Overseeing the day-to-day operations and sales of a designated outlet.
- Lead, manage and motivate a team of customer service, consultants and therapists to achieve their goals. Evaluate staff performance, provide feedback and coaching
- Ensure high level of service standard and quality to achieve positive customers' experiences consistently
- Identify, recommend and promote appropriate treatments and products via face-to-face consultation with customers
- Build and establish long term business relationship with customers
- Work closely with Marketing Department on the execution of sale and promotional activities
- Handle customers' feedback and complaints and provide service recovery where necessary
- Other ad-hoc duties as assigned by management

**Requirements**:

- Minimum GCE O'level/A'level/Diploma or equivalent.
- Minimum 3 years of experience in supervisory or managerial level role preferably from beauty/spa or wellness industry.
- Required Skills: team management, sales and operations, face-to-face consultation, customer service.
- Able to lead and mentor a team, result driven and service-oriented.
- Willing to work retail hours and weekends.

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