Import Documentation Executive

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.

**Summary**:
As the Documentation Executive, you will be reporting to the Import Documentation Supervisor and will be responsible for supporting import documentation. You will be liaising with various department for documentation needed, in accordance with import and work with them to resolve issues. Handling invoices and record keeping will also be among your duties.

We are looking for a meticulous individual who is a strong communicator and a problem solver. Join CMA CGM today and open doors to endless opportunities

**Your Main Responsibilities are, but not limited to**:
Responsible for documentation queries for import shipments; supported by offshored shared services centre.

Coordinating with origin and destination CMA CGM offices to attend to customer queries and effectively manage their expectations.

Manage customer complaints in accordance with import matters and ensure service failures are properly investigated and introduce remedies to keep key performance targets.

Ensure import queries are carried out with company regulations and procedures;

Assist in counter service and continuous improvement process as and when required.

Other relevant ad-hoc tasks or may be required to be rotated, as and when assigned by reporting supervisor.

**Minimum Requirements**:
Minimum a Diploma holder in Maritime Studies / Logistics / Supply Chain or equivalent;
Preferably with 1 year of working experience in the shipping / logistics industry;
Experience in documentation / customer service would be advantageous;
Basic MS Office Skills;
Good communication skills and service-oriented personality;
Good problem solving skills, and able to quicky grasp how processes work;
Meticulous and detail-oriented

**This role is currently opened for local employment only

We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.

**Salary package (local) & job title shall commensurate with experience.

**Kindly note that only short-listed applicants will be contacted.

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

Come along on CMA CGM’s adventure