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Intern, Customer Care

3 weeks ago

Singapore Singapore Sports Hub Full time

**PURPOSE**

***:
Singapore Sports Hub is looking for Interns to support the Customer Care team.

**ROLES &**

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**RESPONSIBILITIES**

***:

- Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
- Maintain secured custody of found property
- Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
- Perform daily settlements and financial reconciliations for revenue submissions
- Identify improvements and propose recommendations to address operational challenges
- Opportunities to work across the various venues of Singapore Sports Hub

**REQUIREMENTS**

***:

- Have a genuine passion for customer satisfaction
- Good communication skills
- Ability to work well in a team
- Pro-active, self-motivated and keen learner

**APPLICATION**

***: