Station Manager/branch Manager

**Position Overview**:
The Station Manager/Branch Manager serves as the official representative of Regional Airline.

**Duties and Responsibilities**:

- **Operational Oversight**:

- Manage and monitor the achievement of **On-Time Performance (OTP) **at the station.
- Ensure station operational plans are in place and manage the opening of new stations.
- Supervise station support functions, including **HR Operations **, **DCS **, station equipment, infrastructure, materials, and COA compliance.
- **Safety and Security**:

- Conduct regular safety, security, and service meetings with local entities and submit reports to the Head of Station Production & Performance.
- Implement and monitor a **Local Emergency Response Plan (LERP) **and delay management in line with **ISO 9001:2015 **and government regulations.
- Provide risk mitigation strategies for medium-level safety/security concerns.
- **Ground Handling Coordination**:

- Supervise and monitor **Ground Handling Agent (GHA) **performance and ensure alignment with SLAs and SGHAs.
- Validate and monitor COA holders' certifications and register new GHA personnel as required.
- Ensure new procedures, notices, and manuals are communicated to GHAs.
- **Cargo Operations**:

- Oversee and evaluate cargo handling activities, ensuring compliance with regulations and no delays.
- Coordinate with internal divisions for handling special cargo and liaise with regulators for adherence to standards.
- **Refueling and Maintenance**:

- Supervise refueling activities, ensuring accuracy in fuel orders and proper documentation by ground engineers.
- Coordinate with stakeholders for maintenance and availability of **Ground Support Equipment (GSE) **.
- **Cost Management**:

- Ensure cost efficiency and effective budget management for station operations.
- Monitor and control financial activities, including ticket sales and other station-level revenues.
- **Auditing and Reporting**:

- Serve as an **auditee/Management Representative (MR) **during audits and implement corrective actions.
- Prepare and submit performance, SLA, and financial reports to the direct supervisor.
- **Training and Development**:

- Coordinate training for station personnel, including COA training in collaboration with the Ground Operations Training Unit.
- Maintain and monitor training records for GHAs.

**Authority**:

- Decision-making on operational safety and security issues affecting ground handling at the station.
- Coordination with internal divisions and external stakeholders to resolve station-level challenges.
- Submission and management of station budgets, equipment needs, and training plans.
- Supervision of SGHA/SLA implementations and recommendations for new partnerships.
- Management of delay codes and reporting irregularities (IReg) for corrective action.
- Authorization of updates to IT systems and operational tools to improve efficiency.
- Liaison with regulators and authorities for cargo handling and other compliance matters.

**Key Performance Indicators (KPIs)**:

- **OTP Achievement**: Percentage of flights departing/arriving on time.
- **Safety Compliance**: Number of safety incidents reported and resolved.
- **SLA Adherence**: Evaluation of Ground Handling Agent performance.
- **Budget Efficiency**: Cost management effectiveness.
- **Cargo Performance**: Compliance with regulations and reduction in cargo-related delays.

**Requirements**:

- **Education**:Bachelor’s degree in Aviation Management, Business Administration, or a related field.
- **Experience**:Minimum 5 years of experience in ground handling or station management roles.
- **Skills**:

- Strong organizational and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Proficient in aviation software and tools related to ground operations.
- **Certifications**:Familiarity with **ISO 9001:2015 **, safety management systems, and GHA training certifications.