Sub Regional Account Director

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Sub-Regional Account Director - SEAWork Dynamics

BUSINESS UNIT Integrated Facilities Management

REPORTING TORegional Account Director, APAC

POSITION GOALSThe Sub-Regional Account Director (SRAD) will be the single point of contact for Microsoft Account in South East Asia (SEA), dedicated to ensure a high level of client interface and develop excellent client relationships.The role is responsible for managing all aspects of the facilities management service delivery system on the client’s facilities; primarily Account/Asset and Operations Management. In this capacity, the SRAD is accountable for the achievement of the Account Plan and all key performance indicators including responsibility for managing the capital and operation expense budgets, short, mid and long-term regional projects, operations and maintenance, interface with senior managers of the client’s Real Estate Portfolio/Facility team and business units, coordination with other key managers within the client’s alliance/partnership organizations and customer satisfaction.

DUTIES & RESPONSIBILITIESProvide leadership to the Integrated Facilities Management team at the client site(s)
Shall be the single point of contact for the Integrated Facilities Management team of the account
Through consultation and collaboration with all functional managers to oversee the operations, staffing, performance and development of the Integrated Facilities Management service delivery staff
Ensure high level of client satisfaction with the client’s Real Estate Portfolio team through seamless interfacing
Demonstrate consistent and strong leadership, responsiveness and creativity in managing the account
Full understanding of the contract while developing client specific processes/procedures in consultation with functional managers and ensure implementation, regular review and compliance of these processes
Oversee the planning, management and reviews of the approved capital and expense budgets
Support the Client in the implementation of short and long-term projects on their facilities
Develop and implement the annual account plan; accomplish key performance indicators as agreed between client/integrator/JLL
Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client
Coordinate discussions with each direct report regarding goal setting, performance reviews, and career/personal development planning and compensation/benefits
Ensure compliance with JLL minimum audit standards
Ownership for best practices sharing and team’s contribution to Continuous Improvement Work Group (CIWG)

KEY PERFORMANCEMEASURESClient Satisfaction
High level of communication within the organization and with the client
Continuous improvement in the followingStaff morale and satisfaction
Client satisfaction

Improvement and savings initiatives for the client
Identification of business opportunities for JLL within the client’s facilities
Ensure the KPI targets for the account are met

GENERAL REQUIREMENTSA university degree or professional qualification in real estate, facility management or hospitality management
Above 15 years of practical experience in property or facility management
Ability to think laterally and deliver innovative solutions
Strong leadership, people and communication skills

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning toget