Sub-Regional Account Lead

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OVERALL ROLE

The role is responsible for IFM - Client Account Operations Management. The Sub-Regional Director - drives the business by managing all functional and operational responsibility and contributing to the strategic growth of the business. This role is the key role in the sub-regional account structure.

The Sub-Regional Director – is integral to supporting the Regional Director to drive and deliver a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives as well as ensuring global consistency in processes, systems and reporting.  The role also ensures efficient and consistent operation of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client's regional outsourcing objectives of cost savings, consistency and risk management. 

MAJOR RESPONSIBILITIES

–       Manage Sub-Regional Functional Leads/Subject Matter Experts (SME) work streams to support the delivery teams across the region

–       Ensure consistent reporting and coordination regionally and to the global team

–       Using data to drive strategic decisions

–       Support the Regional Director to drive and achieve goals and objectives including P&L, risk, energy targetsand the account SLAs & KPIs for the account

–       Coordination with global functional leads to ensure the delivery of account objectives

–       Manage country leads within the sub-region and be a contact point for any account related issues, provide training, and to provide support in issue resolution.

Business Strategy

–       Work with the Regional Director in defining the regional account strategy

–       Work with global and region in defining the goals and objectives 

–       Represent IFM - Client in the internal and external networking forums and client functions

Financial Management / Cost Control / Profitability

–       Lead the Operational review process and facilitate the provision of accurate financial and commercial management information to the account Regional Director, along with regional IFM management and the global account executive team as required on a monthly basis.

–       In conjunction with Finance Leads, support the preparation of accurate budgets and forecasts

–       Manage and control the account P&L with the Finance Leads to achieve the business financial objectives.

Client/Stakeholder Management

–       Develop strong relationships with key personnel in the Client organization

–       Ensure close contact is established with client organizations to remain abreast of current strategy, thinking, policies and procedures

Resource Management

–       Work with regional Human Resources lead on recruitment and selection strategies

–       Work with Regional Director and global SMEs in defining and driving the performance management of staff

–       Work with regional Human Resources to develop region specific training and skills development programs and ensure the global training targets are met

–       Ensure succession plans are in place for key personnel in the regional team and coordinate same for all client service delivery staff through the management team

Senior Management Team Responsibilities

–       Active participation or representation in all in-Country IFM management meetings

–       To identify issues and assess problems using a logical and rational approach and develop options and strategies to resolve

–       Organize regular operational meeting to ensure the SMEs and hub/country leads are aligned

–       Organize regular forums for networking and engagement for senior regional management

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table

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