Analyst, Customer Due Diligence

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
High School Diploma
**Travel Percentage**:
0%
Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

**About the team**

Customer Due Diligence (CDD) play a vital role in our customer enablement. As a global team, we pride ourselves on high levels of professionalism, service, and collaboration, as we work closely with colleagues from across the globe ensuring our customers receive a market leading service.

We have an energized and innovative culture which every team member works diligently to foster and continually improve, with a transparent team environment setting us apart from competitors.

**What you will be doing**

As a member of our Customer Due Diligence Team, you will play an important role in ensuring our KYC/Customer Due Diligence meets Worldpay policy and AML regulations. This role will incorporate an in-depth review of CDD/EDD to ensure it is in line within Worldpay risk appetite. In addition, you will provide approval or rational of findings to the wider compliance teams for review where required, in accordance with Worldpay policy and procedures.

As well as supporting our 1st line of defense with the day to day demands of a rapidly growing Global Due Diligence function, on hand to advise and enhance the customer experience through a seamless boarding transition.

You will work as part of team to own and manage a CDD/EDD review portfolio, liaising directly with our Global Internal teams, forming close alliances with our Compliance representatives and relationship managers to ensure CDD is accurately and efficiently gained and maintained.
- Conduct Customer Due Diligence and Enhanced Due Diligence for new business relationships including assessments of complex ownership structures and source of wealth/funds in line with Worldpay’s Policies and Procedures.
- Complete ongoing monitoring of existing customer relationships on the back of trigger events or through their regular review cycle.
- Review and where required, investigate PEP, Sanction and Adverse Media screening referrals for customers and related parties.
- Ensure reviews are completed to a high standard to maintain consistency and accuracy whilst striving for continuous improvement of the CDD Operations function.
- Communicate effectively with internal stakeholders including Business Development and Relationship Managers and other areas of the control framework such as Compliance and Audit.
- Provide guidance and advice on due diligence requirements using a risk-based approach.
- Create a customer focused culture that has a clear understanding of risk and an innovative can-do mindset that achieves both the regulatory objectives and a good customer experience.
- Maintain high levels of performance at all times including situations with challenging timeframes and complex scenarios.
- Identify and escalate emerging issues or concerns with the ability to manage issues from identification to resolution.
- Other related duties assigned as needed.

**What you bring**:

- A minimum 3 years’ experience working within a due diligence framework within a financial institution, payments firm or similar regulated industry.
- A demonstrable understanding of legal/regulatory requirements surrounding Customer Due Diligence.
- Ability to identify, mitigate and communicate risks and issues identified that have the potential to impact the overall customer experience.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Exceptional attention to detail and accuracy in conducting reviews and preparing reports.
- Excellent written and verbal communication skills with the ability to articulate findings and recommendations clearly.
- High ethical standards and integrity in handling sensitive and confidential information.
- Ability to work effectively both independently and as part of a global team in a fast-paced environment.
- A self-starter who fosters a positive inclusive, collaborative team culture by maintaining open professional communications and being a team player.

**Added bonus if you have**:

- Experience or familiarity with merchant acquiring.
- Relevant professional qualifications e.g. ICA Advanced Certificate or Diploma in AML or Financial Crime, ACAMs.
- Experience using tools such as Orbis, Actimize, Salesforce.

**What we offer you**
- A competitive salary and benefits
- A variety of career development tools, resources, and opportunities
- The chance to work on some of the most challenging, relevant issues in the payment industry.
- Time to support charities and give back in your community.

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