Driver Operations Associate

2 weeks ago

Singapore lalamove Full time

Lalamove is a tech-enabled company that is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.

We are now operating in Asia, United States, and LATAM. Our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company. Are you highly motivated and strives to exceed your goals? Join the team at Lalamove Singapore and experience first-hand, the thrill of disrupting the logistics industry.

We are looking for a high-energy, charismatic Driver Operations Associate who can work well under pressure and who exhibits a spirit of excellence to join one of the fastest growing intra-city delivery platforms in Asia.

**Key Responsibilities**:

- Replying business correspondence with plain language and business writing techniques
- Conducting performance phone coaching to Driver Partners who breached platform's policy
- Be a bridge between Driver Partners and Users and conduct inquiry on disputes
- Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
- Imparting important messages and corrections tactfully with efficacy to Driver Partners who has committed disciplinary lapses
- Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept

**Key Requirements**:

- Objective thinker, able to be firm yet empathetic
- Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
- Excellent communication, interpersonal, and presentation skills
- Energetic, driven, passionate, proactive, and attentive to details
- Minimum Diploma in Business or related field; fresh graduates are welcome
- Lalamove respects your privacy and is committed to protecting your personal data.

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