Senior Driver Operations Associate

3 days ago

Singapore EASYVAN (SG) PTE. LTD. Full time

**Key Responsibilities**:

- Lead a team to handle driver enquiries, disputes and compensations to meet operational targets
- Oversee the review, alignment, and deployment of internal Standard Operating Procedures (SOPs) across multiple departments to ensure cohesive and compliant operations
- Partner with key stakeholders, including Legal, Marketing, and Business Development, to evaluate and update the platform’s Terms and Conditions for optimal clarity and compliance
- Collect insights from drivers on fraudulent behaviors and collaborate with the Anti-Fraud team to design and implement effective fraud prevention strategies
- Manage escalated cases, to ensure timely and effective resolution
- Conducting performance coaching to Driver Partners who breached platform's policy
- Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
- Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept

**Key Requirements**:

- Objective thinker, able to be firm yet empathetic
- Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
- Excellent communication, interpersonal, and presentation skills
- Energetic, driven, passionate, proactive, and attentive to details
- Minimum Diploma in Business or related field

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