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Call Centre Agent

3 weeks ago

Bukit Merah, Singapore Connect Centre Pte Ltd Full time

**Responsibilities**
- Handle customer service hotline and provide first level of support
- Provide quality customer service to customers over the phone
- Listen, probe and question in order to clarify and understand customer needs
- Any other ad-hoc tasks assigned

**Requirements**:

- Singaporeans only
- Minimum N Levels or equivalent
- At least 1 year of customer service experience. Experience in call centre is advantageous
- Able to multitask
- Able to speak and understand more than one language
- Able to commit to shift-hours (as stated below) desk-bound

**Other Information**:

- Training will be provided
- Shift-hours are from 8am to 6pm, spanning from Monday to Sunday on rotation basis of 4-days-work-2-days-off shift **and** 2-days-work-1-day-off shift)
- Basic salary range of $1,600 to $1,700
- 12 weeks probation period
- Incentives are applicable upon confirmation

**Job Types**: Full-time, Permanent

**Salary**: $1,600.00 - $1,700.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary

**Experience**:

- Call center: 1 year (preferred)

Shift availability:

- Day Shift (preferred)