Monitoring Operator

2 days ago

Singapore Interactive Brokers Group Full time

As a global technology leader in Financial Services, IBKR has employees in several sites around the globe. As we continue to grow our staff and offices, globally, we require IT support staff to help our employees operate and maintain their technology 24/7/365. Our support team is looking for a Service Desk Analyst to help manage and triage users’ IT issues. The position is well-suited for someone looking to gain in-depth technical experiences and exhibit a keen desire to support colleagues with a first-class user experience.

As part of the Enterprise Service Desk team, you will act as the initial point of contact for all staff, helping to explain, quantify and define their technological issues. Working together with employees and team members, you will assist in creating and resolving support tickets, escalate specific technology issues to component owners, and maintain the trouble ticket queue. As part of an effective lifecycle, you will drive timely, effective resolution of issues under your care.

**Your Responsibilities**

Monitor all aspects of the Interactive Brokers brokerage and employee facing systems including:

- Production system processes and services.
- Underlying network links and hardware components.
- Underlying server nodes and connectivity.
- Remote access and telecommunications systems.
- Environmental, power & security systems.
- Real time processing and file delivery systems.

**Key Requirements**
- Willingness to work shifts and weekends
- Technology enthusiast
- Vigilant
- Proactive
- Hands-on mentality

**Preferred**
- Experience with IT systems
- Practical (or at minimum, theoretical) knowledge of ITIL
- Experience with Jira, Confluence and ServiceNow

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