Monitoring Support

3 hours ago

Singapore DXC Technology Full time

**Posting Title**:Monitoring Support**

We are looking for a proactive and dynamic professional to join our monitoring team to provide support and monitor batch jobs processes for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

**Roles and Responsibilities**:

- Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
- Assist System / Application Support engineers for system and / or batch jobs recovery,
- Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
- Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
- Participate in the Daily Operations meeting and prepare Health Check report,
- Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
- Provides 24x7 rotating shift roster support on eight (8) or twelve (12) duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
- Conformance to the established standard operation procedures.

**Requirements**:

- Has an analytical mindset and able to understand business and functional concepts
- Proactive, self-driven and able to work under pressure with a high sense of urgency,
- Ability to work effectively both independently & within a team and
- Comfortable interacting with both internal and external stakeholders.

**Good to have**:

- Experience with working in a ticketing system,
- Experience with monitoring tools and writing scripts for automation and
- Possess SQL knowledge and capable of constructing basic SQL queries

  • Monitoring Support

    2 weeks ago

    Singapore DXC Technology Full time

    **Monitoring support** **Roles and Responsibilities**: - Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts, - Assist System / Application Support engineers for system and / or batch jobs recovery, - Setup and maintain the monitoring maintenance policy for...

  • Technical Support Specialist Monitor

    2 weeks ago

    Singapore Singapore Full time

    We are looking for a technical support specialist with excellent communication, interpersonal and diagnostic skills. As a technical support specialist, you will provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. **Responsibilities**: Responsible for day-to-day...

  • Vessel Monitoring and Support Specialist

    2 days ago

    Singapore beBee Careers Full time

    Job Responsibilities:The successful candidate will be responsible for various tasks, including:Ship Safety and Quality Management: Collecting information on safety, security, and pollution prevention, and providing this information to relevant authorities or related ship management companies.Data Analysis: Performing data analysis to support strategic...

  • Home Monitoring Support Specialist

    4 hours ago

    Singapore beBee Careers Full time

    Role OverviewWe are seeking a highly skilled and motivated Call Centre Agent to join our team. As a key member of the Home Monitoring and Eldercare program, you will be responsible for providing exceptional customer service, managing home assessments, and ensuring the smooth operation of the call centre.Main ResponsibilitiesProviding responsive and...

  • IT Monitoring Operator

    2 days ago

    Singapore AZQORE SA Singapore Branch Full time

    System Performance Monitoring and Support SpecialistThe ideal candidate will serve as the eyes and ears of our IT system, ensuring the availability and performance of infrastructures, equipment, software, and processes supporting our data.Key Responsibilities:• Batch Job Management: Monitor end-of-day batch processing, perform first-level analysis for...

  • IT Monitoring Operator

    2 days ago

    Singapore AZQORE SA Singapore Branch Full time

    System Performance Monitoring and Support SpecialistThe ideal candidate will serve as the eyes and ears of our IT system, ensuring the availability and performance of infrastructures, equipment, software, and processes supporting our data.Key Responsibilities:• Batch Job Management: Monitor end-of-day batch processing, perform first-level analysis for...

  • Support Engineer

    4 days ago

    Singapore SCSoft Technologies Full time

    **Job Description**: - Responding to alerts or requests based on pre-defined operating procedures - Monitoring the ticketing system and assigning the tickets based on operating procedures - Escalating tickets following the Escalation Matrix and SLA - Follow up with other teams and customers till problem resolution - Preparing reports based on the services...

  • Application Support and Monitoring Expert

    1 day ago

    Singapore beBee Careers Full time

    As a dedicated Application Support Engineer, you will play a vital role in maintaining the stability and efficiency of our organization's systems in Singapore. You will work closely with cross-functional teams to identify and resolve technical issues, ensure business continuity, and continuously improve our services. If you possess strong analytical skills,...

  • Customer Support Director

    1 week ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...

  • Scheduler – IT Monitoring

    3 days ago

    Singapore ANTAES ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesReporting to the Head of Monitoring, you will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data. In order to anticipate anomalies, batch delays, FileSystem problems, etcYour responsibilities Batch Job Management - monitor...