Monitoring Support

2 weeks ago

Singapore DXC Technology Full time

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

We are looking for a proactive and dynamic professional to join our monitoring team to provide support and monitor batch jobs processes for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

**Roles and Responsibilities**:

- Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
- Assist System / Application Support engineers for system and / or batch jobs recovery,
- Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
- Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
- Participate in the Daily Operations meeting and prepare Health Check report,
- Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
- Provides 24x7 rotating shift roster support on eight (8) or twelve (12) duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
- Conformance to the established standard operation procedures.

**Requirements**:

- Has an analytical mindset and able to understand business and functional concepts,
- Proactive, self-driven and able to work under pressure with a high sense of urgency,
- Ability to work effectively both independently & within a team and
- Comfortable interacting with both internal and external stakeholders.

**Good to have**:

- Experience working with IT ticketing system,
- Experience with monitoring tools and writing scripts for automation and
- Possess SQL knowledge and capable of constructing basic SQL queries

**Our Culture and Benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an Equal Opportunity Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

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