
Monitoring Support Engineer
2 weeks ago
**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $3,500 - $4,200 Per Month**Date Posted**
- 2 hours agoAdditional Details
**Job ID**
- 102488**Job Views**
- 1Roles & Responsibilities
- Monitoring of the system and batch job status & timely escalation of system and batch jobs issues, exception or alerts to the next level engineers
- Act as Level 1 escalation point for all onsite operational incidents, responds and performs 1st level problem determination within SLA
- Liaise with external vendors on technical issues
- Assists the next level engineers in system or batch job recovery, execution of database scripts required for problem investigation, system enhancement or client enquiries.
- Perform setting and tuning of monitoring alerts and system maintenance policies in the monitoring systems.
- Prepare system health and batch jobs run status reports for internal and external reporting and participate in the daily operations review meetings.
- Maintains technical documentation.
**Requirements**:
- Certificate/Diploma in Computing/Electrical/Mechanical Engineering or related field.
- 3 to 5 years of experience from working in 24x7 Field Services, Data Centre or facility operations environment.
- Possess basic troubleshooting knowledge in operating systems e.g. Unix, Windows and Network.
- Experience from working with monitoring tools and system utilities e.g. eG Enterprise, HPSIM, Glance, SFTP, Putty, Telnet etc.
- Basic understanding of incident, problem and change management procedures based on ITIL best practices is an advantage.
- Knowledge of ITSM tool e.g. JIRA is an advantage.
- Ability to work on shift rotation that includes day and night shifts and weekends.
- Customer-oriented attitude and good communications skills.
- Ability to work under pressure.
- Ability to work with mínimal direction or supervision for day-to-day tasks and communicate outcomes.
Tags
monitoring
support
engineer
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