Monitoring IT Operator

6 days ago

Singapore Antaes Consulting SA Full time

Reporting to the Head of Monitoring, you will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data in order to anticipate anomalies, batch delays, FileSystem problems, and the like.

Job Description:

  • Contribute to IT projects for Antaes clients
  • Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there's failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there's any delay.
  • Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
  • Service Requests and User Support – handling of user requests such as running of one-time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
  • Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
  • System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption.
  • Disaster Recovery and Business Continuity Support – awareness and readiness of the disaster recovery plans to ensure continuous operation and minimize disruption in case of disaster.
  • Contribute to the promotion of Antaes services on top of assistance provided to clients.

This position is open to people who have been recognized as disabled workers. T&S Group promotes diversity and equality in the workplace. All qualified M/F candidates are considered for employment on an equal basis.

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