Data Centre Operator

**Responsibilities**:
You will join a team of computer operators, performing 24 x 7 shift duty on rotation,
responsible for running day-to-day computer operations and performing helpdesk functions
in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT,
etc, running Production and Development environments. Your responsibilities include:
Monitor various monitoring facilities for software and hardware including operating
in accordance to standard operating procedures.
react to exceptions in accordance to standard operating procedures.
Perform reports printing and distribution.
Maintain incident logs for incidents and problems for all software, hardware and
Perform job submission, backup, recovery and restart in accordance to standard
operating procedures or approved ad-hoc requests.
Perform first-level system and batch problem determination and resolution and
escalation to support team.
Assist Operations Manager to enhance the process and procedure.
Able to support the daily operations workload by time management.
Requirements:
Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
with at least 2 years of working experience in relevant work area
Experience in operating for AS400, Mainframe, Open system (Unix and Windows)
platform
Proficient in using MS Office Suite of products, Remedy incident ticketing system and
TrueSight monitoring tools.
Good communication and interpersonal skills and proficient in English Language
Proven ability to work independently and under pressure
A good shift leader to manage the daily workload.

**Responsibilities**:
You will work with Computer Operations team to monitor pro-active and reactive alerts
coming from various tools. You are expected to perform 24 x 7 shift duties on rotation to
support monitoring functions in Command Center which runs multi-platform systems on
Mainframe, AS/400, UNIX/Linux and Windows. Your responsibilities include:
Monitoring - scrutinizing alerts received from our various tools and ensuring that they
are properly logged and worked on.
Incident Ticket Management - entering alerts into ticketing tool (Remedy) and
updating these tickets as necessary.
Escalation - contacting various support teams as necessary in order to ensure alerts
are properly managed.
Automation - look into ways to automate repetitive tasks and work with vendors and
internal parties to implement automated solutions
Process Improvement - continuously review current processes to identify rooms for
improvement including automation and job optimization.
Documentation - create and update documentation related to Operations Monitoring
Audit - ensure that all documentations used by the team including processes, SOP’s
and work instructions are complete, accurate and up to date.
Reporting and Communications - create and distribute reports and communications
related to Operations Monitoring.
Requirements:
Degree in IT, Computer Science or related fields with at least 2 years of working
experience in Computer Monitoring ideally in a financial institution
Able to communicate with all levels of the organization from senior management,
junior staff and technical personnel.
Able to work in a 24x7 shift roster
Knowledgeable in using Microsoft Excel formulas, pivot tables and macros for
creating and automating reports
Experience in various hardware platforms (e.g. Mainframe, AS400, Unix, Windows,
Linux)
Good communication, presentation and interpersonal skills
Proven ability to work under pressure
A good team player but also able to achieve personal targets