Membership Admin Assistant

7 days ago


Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $2,500 - $3,500 Per Month**Date Posted**
- 4 minutes agoAdditional Details

**Job ID**
- 100771**Job Views**
- 1Roles & Responsibilities

**ROLE, OBJECTIVES & DELIVERABLES.**

ROLE OVERVIEW

**The Role: Membership Assistant**

You will report to the Membership Retention manager and will oversee admin support of the membership department: acquisition, engagement and retention.

KEY OBJECTIVES & DELIVERABLES

**What you will do**:
This is a membership assistant position, based out of Mandala Club Singapore. You will be a part of the dynamic team, where you’ll have a chance to support the department with all things membership related: member profile building, billing and payments, data clean up and maintenance, tracking processes implementation and enquiries delegation. You will be reporting to the Retention Manager and working closely with the rest of the membership team.

Retention & Engagement

Ensure all member enquiries are distributed to the appropriate departments Respond to general queries and update relevant tracking information to share with the team
- Work closely with the Retention Manager on billing, invoices, credit card expiry, refunds, voucher issuance etc.

Use various CRM and reservations systems to help with reporting (weekly/monthly) Maintain and oversee the tracking system for cancellations, pauses, resignation of member accounts

Assist with weekly/monthly membership retention and acquisition reports Assist the membership team with any administrative tasks as required

Acquisition:
Manage CRM data relevant to acquisition: update prospective member profiles, status, payment details, lifecycle stage as assigned by the membership manager Clean up large sets of data and delegate derived trends to the appropriate team members
- Ensure the requested outbound communication is streamlined and recorded in CRM

**OTHER INFORMATION.**

THE RIGHT PERSON
- Extremely organised
- Ability to multitask
- High level of communication skills and literacy
- High school diploma or similar.
- Degree in marketing, business or similar may be required.
- Strong self-motivation.
- Timeliness and meticulous attention.
- Basic knowledge of Microsoft Excel, Word, Powerpoint; CRM/CMS experience is advantageous.
- Ability to work alone or as part of a team.
- Ability to remain calm in fast-paced environments.

Tags

membership

admin

assistant



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