Customer Support

5 days ago

Singapore CLARIVATE ANALYTICS (SINGAPORE) PTE. LTD. Full time

We are looking for a Customer Support to join our Innovative Interfaces team in Singapore. This is an amazing opportunity to work on Library Services. This is a new team and is reporting to the Operation Manager. We would love to speak with you if you have experience in customer support role in Information Technologies industry.

**About You - experience, education, skills, and accomplishments**
- Degree or higher in IT or library science
- 2 years or more of customer service experience
- Knowledge in SQL

**It would be great if you also had...**
- Experience in the library industry

**What will you be doing in this role?**
- Plays an active customer-facing role in Support Communities as needed.
- Develops skill set to include practical knowledge in the areas of Microsoft Transact-SQL, Reporting Services, and the Polaris ILS.
- Works with site to identify training needs and schedules such training.
- May lead and manage project planning for the team.
- May provide guidance and coaching to less-experienced peers

**About the Team**

Members of this team join a high performing, top tier customer experience group of 300 professionals supporting the number one market product in our industry, Polaris. Our customers support a global community of lifelong learners. Our top quality support is a market differentiator and key to why customer retention is unparalleled.

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