Customer Support

3 days ago

Singapore Ex Libris Full time

We are excited to add a new Customer Support to the Clarivate team. In this role you will be responsible for overseeing all operations at a customer site to ensure customer satisfaction. You will analyze, isolate issues, and develop solutions while maintaining detailed documentation and steps taken toward resolution. The Customer Support builds strong relationships with libraries serving as the primary contact. As the expert in the Polaris platform, you will team up with technical specialists and engineers to provide support in all areas. You will formulate detailed plans for upgrades and ongoing product support. It is also your responsibility to coach team members on the use and creation of knowledge based content.

Additional Responsibilities:

- Plays an active customer-facing role in Support Communities as needed.
- Develops skill set to include practical knowledge in the areas of Microsoft Transact-SQL, Reporting Services, and the Polaris ILS.
- Works with site to identify training needs and schedules such training.
- May lead and manage project planning for the team.
- May provide guidance and coaching to less-experienced peers.
- About you
- Master’s degree in library science, completed or in-progress, or equivalent experience
- 2 year of customer service experience
- It would be great if you also had
- 1 year of experience in the library industry
- Prior experience with SQL is preferred
- It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

  • Customer Support Director

    2 weeks ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...

  • Customer Service Support

    2 weeks ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS**: AETOS Capital Group Pty Ltd is a renowned Australian broker specializing in financial products trading services, provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Indices, Commodities, Shares and Cryptocurrencies. **AETOS Support Services Pte Ltd...

  • Customer Service Support

    6 days ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS** AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...

  • Customer Service Support

    7 days ago

    Singapore Aetos Support Services Pte. Ltd. Full time

    **About AETOS** AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...

  • Customer Service Support/ 5 Days Work Week

    2 days ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS**: AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...

  • Administrative Support Professional

    6 hours ago

    Singapore beBeeAdministrative Support Specialist Full time $3,500 - $5,500

    Job Title: Support Coordinator","Administer and maintain accurate records of inventory, documents, and other critical information. Process invoices, manage billing schedules, and maintain accurate financial records. Answer telephone calls and respond to customer inquiries in a courteous and professional manner. Perform general administrative duties,...

  • Application Support Analyst

    3 days ago

    Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    This is a 1 Year Contract position. JOB SUMMARY Facilitates the entire call resolution process from initial contact (call or email) to resolution for a supported Marriott's property management system Resolves many of the call requests independently. Escalates issues, as needed, to appropriate Marriott stakeholders and Service Providers and documents...

  • Application Support Analyst

    4 weeks ago

    Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Roles & ResponsibilitiesThis is a 1 Year Contract position.JOB SUMMARYFacilitates the entire call resolution process from initial contact (call or email) to resolution for a supported Marriott's property management system Resolves many of the call requests independently. Escalates issues, as needed, to appropriate Marriott stakeholders and Service Providers...

  • Customer Support

    7 days ago

    Singapore CLARIVATE ANALYTICS (SINGAPORE) PTE. LTD. Full time

    We are looking for a Customer Support to join our Innovative Interfaces team in Singapore. This is an amazing opportunity to work on Library Services. This is a new team and is reporting to the Operation Manager. We would love to speak with you if you have experience in customer support role in Information Technologies industry. **About You - experience,...

  • Sales Director

    4 days ago

    Singapore Spinnaker Support Full time

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...