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Guest Service Associate Hotel

3 weeks ago

Singapore Careerstar International Pte Ltd Full time

Key Duties & Responsibilities
- Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions
- Ensure that all guests receive a warm welcome friendly and memorable welcome - Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage and golf operations regarding guest requirements to ensure that all guests’ needs and expectations are met throughout their stay
- Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc)
- Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities
- Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required
- Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered to
- As required assist with the co-ordination and delivery of dining, events and food & beverage service
- Any other duties as directed by the Hospitality & Guest Services Manager or other member of the management team

Requirements for the role
- Previous experience within the hotel, leisure or hospitality industry (preferably within a luxury four or five star property would be a distinct advantage)
- Good telephone manner and IT Skills
- High standard of personal presentation

**Salary**: $2,000.00 - $3,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Early shift
- Late shift
- Night shift
- Weekend availability

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus