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Assistant Director of Sales

2 weeks ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Position Overview**
The Assistant Director of Sales is responsible for developing and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. He/she also develops strategic action plans for hotels to drive measurable, incremental sales revenue

**The Role**
**A. Develop Sales Strategies**
- Lead review of client segmentation to strengthen client portfolios
- Lead review of competitor landscape and customer demand to identify sales opportunities
- Lead the development of new sales channels and networks

**B. Manage Client Relationships**
- Lead decisions on guests' and/or customers' requests that deviate from signed sales contracts
- Lead service recovery for retention of guests and/or customers and future business

**C. Manage Sales Activities to Achieve Sales**
- Lead hotel inspections and host key clients
- Lead the management of staff performance to achieve departmental sales targets
- Conduct negotiation of sales contracts
- Conduct minimum 20 sales activities per week including sales call, entertainment and site inspections

**D. Manage Finance and Report Management**
- Present sales reports and recommendations for management updates and decision-making
- Review sales channel partnerships for sales growth
- Lead participation in relevant industry events, trade exhibitions and sales trips for networking and lead generation

**Talent Profile**
1. Minimum of 5 years' experience working for an upscale hotel
2. Have a good business acumen
3. Able to lead and train new team members