
Customer Success Engineer
1 week ago
**Responsibilities**:
- _Provide technical assistance (remotely and onsite) to customers _
- _Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer _
- Handle TAC tickets and resolve customer technical complaints within stipulated TTR (Time to Resolve) SLA
- Execute and lead service interventions such as system upgrades, configuration changes and preventive maintenances
- _Replicate customer problems in lab, escalate issues to engineering when engineering help is required either in debugging or problem has been reproduced in the lab _
- Perform on-site or TAC-Remote network audit for customers
- _Serve Premium or Strategic customer as a Technical Account Manager (TAM) _
- Assist the team with escalations as and when required
- Assist customers in planned major network maintenances
- Participate in rotating shift duties _to support 7x24x365 _operations
- Deliver basic and advance training to customers
- Maintain and upgrade the training lab to the latest software release as and when required
- Provide feedback to the content developer on training material for continuous improvement
- Work with internal and external customers to make sure all requirements are met
- _Able to travel in short notice when needed _
**Requirements**:
- Minimum bachelor’s degree in Electrical/ Electronics/Telecommunications Engineering
- Minimum of 5 years working experience in SATCOM industry
- Working experience of IP Routing and Linux
- Working knowledge or practical experience withIP-based networks with a CCNA certification or equivalent
Satellite access and Modem technologies
- Effective oral and written communication skills in English
(EA Reg No: 20C0312)
-
Customer Success Engineer
3 days ago
Singapore Databricks Full timeAt Databricks, we work on some of the most complex distributed processing systems and our customers challenge us with interesting new big-data processing requirements. Customer Success Engineers at Databricks serve as the trusted technical advisors for our customers. They create value, offer advice, and grow accounts. A Customer Success Engineer will lead...
-
Customer Success Engineer
7 days ago
Singapore Ailytics Pte. Ltd. Full time $80,000 - $120,000 per yearCustomer Success Engineer / Technical Account ManagerHere at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than...
-
Customer Success Technical Engineer
3 weeks ago
Singapore Ververica | Original creators of Apache Flink® Full timeCustomer Success Technical Engineer - APAC Customer Success Technical Engineer - APAC 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. As a Customer Success Technical Engineer, you'll ensure our clients get maximum value from Ververica's Unified Streaming Data Platform (powered by the VERA engine)....
-
Customer Success Engineer, Apj
1 week ago
Singapore Ethos BeathChapman Full time**Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-18989 **Contact** Joyce Chia- **Contact phone** - 65 6692 9341 - **Posted** 10 minutes ago - Leading Cyber Security Software Vendor - APJ coverage - Attractive Remuneration Package Our client is a leading provider of cyber security solutions...
-
Customer Success Engineer
3 weeks ago
Singapore KRUNCHER PTE. LTD. Full timeRoles & ResponsibilitiesLocation: Remote (EMEA or APAC time zones)Team: Customer Success / Solutions • Reports to: CTOAbout KruncherKruncher transforms how venture capital and private equity firms operate by combining a smart, investor-grade CRM with deep AI analysis. We automate workflows and generate high-confidence insights by integrating with 20+...
-
Customer Success Engineer, Singapore
1 week ago
Singapore Cribl Full timeWe are a remote-first company that values collaboration, curiosity, and a customer-first mindset. We empower our employees to do their best work, wherever they are. As the data engine for IT and Security, Cribl solves the most demanding data needs for many of the biggest names in the industry. Ready to do the best work of your career? Join the herd and...
-
Customer Success Engineer, Singapore
2 weeks ago
Singapore Cribl Full timeWe are a remote-first company that values collaboration, curiosity, and a customer-first mindset. We empower our employees to do their best work, wherever they are. As the data engine for IT and Security, Cribl solves the most demanding data needs for many of the biggest names in the industry. Ready to do the best work of your career? Join the herd and...
-
Customer Success Engineer
1 week ago
Singapore Ouster Full timeOuster is hiring a Customer Success Engineer to help our customers be as successful and efficient with our LiDAR sensors as possible! This position will serve primarily to help our customers get up and running quickly, troubleshoot and fix any problems, track trending issues, and process and analyze all returns. These duties will be performed in compliance...
-
Customer Success Manager
1 week ago
Singapore Cellebrite Full timeCompany Overview Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share...
-
Customer Success Manager
2 weeks ago
Singapore Cellebrite Full timeCompany Overview Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital...