Customer Success Engineer

4 weeks ago

Singapore KRUNCHER PTE. LTD. Full time
Roles & Responsibilities

Location: Remote (EMEA or APAC time zones)

Team: Customer Success / Solutions
• Reports to: CTO

About Kruncher

Kruncher transforms how venture capital and private equity firms operate by combining a smart, investor-grade CRM with deep AI analysis. We automate workflows and generate high-confidence insights by integrating with 20+ external sources. Trusted by 20+ investment firms, Kruncher helps teams close deals faster, spot growth signals earlier, and eliminate manual data entry.

The Role

You'll be the technical front line for our customers—owning onboarding, integrations, troubleshooting, and value delivery. You'll wire up APIs/Zapier/custom scripts, shape best practices, and partner with Product/Engineering to turn customer needs into roadmap impact. Our customers are in Europe and Asia; occasional late-evening coverage is expected to support those regions. Our tech team is distributed across Europe and Asia.

What You'll Do

  • Own technical onboarding: connect CRMs/data sources (Affinity, Pipedrive, Attio, Copper, etc), set up webhooks/SSO, validate data quality.
  • Build and maintain integrations using REST/GraphQL APIs, Zapier, and light custom code (Python/TypeScript/Node) when needed.
  • Troubleshoot & resolve issues end-to-end (auth, rate limits, mapping, data freshness); create clear runbooks and Looms.
  • Create dashboards/reports for customer usage patterns, pipeline health, and activity insights (SQL + a BI tool).
  • Proactively manage account health: telemetry, alerts, adoption playbooks, and executive-ready updates.
  • Close the loop with Product/Eng: capture VOC, write crisp tickets, test fixes, and contribute to documentation.

Must-Haves (priority)

  • 3+ years in a customer-facing technical role (Customer Success Engineer, Solutions/Implementation, Technical Account Manager) in B2B SaaS.
  • Strong API skills (REST/GraphQL), auth (OAuth2, API keys), tooling (Postman, curl), and scripting (Python).
  • Practical no-/low-code automation (Zapier) + SQL proficiency.
  • Frontend familiarity (basic React/JS/HTML/CSS) for light UI tweaks and embedding widgets.
  • Experience building dashboards (Azure/Power BI or similar).
  • Excellent written/spoken communication; ability to translate investor workflows into technical solutions.
  • Timezone fit: based in EMEA or APAC; comfortable with occasional late-evening customer calls.

Nice-to-Haves

  • Domain: venture capital/private equity workflows (deal sourcing, pipeline, portfolio monitoring, LP reporting).
  • CRM/RevOps ecosystems (Salesforce, HubSpot), data providers (PitchBook, Crunchbase, Dealroom).
  • Cloud & Dev basics (Azure, Docker, Git), observability (Sentry/CloudWatch).
  • Security & data handling (SOC 2 practices, PII hygiene).

How to Apply: Send your resume to eugene@kruncher.ai:

  • A short note on a complex integration you shipped (tools, approach, outcome).
  • Links to relevant repos/gists or Postman collections (if possible).
  • Your timezone and earliest start date.
Tell employers what skills you have

CRM
dashboard construction
Zapier
Troubleshooting
Azure
Customerfacing
Data Structures
Venture Capital
Scripting
Private Equity
Customer Success
Data Entry
SQL
Python
Telemetry
SaaS
Docker
Data Science
API
Databases

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