Customer Success Engineer, Singapore

3 weeks ago

Singapore Cribl Full time

We are a remote-first company that values collaboration, curiosity, and a customer-first mindset. We empower our employees to do their best work, wherever they are.

As the data engine for IT and Security, Cribl solves the most demanding data needs for many of the biggest names in the industry. Ready to do the best work of your career? Join the herd and unlock your opportunity.

Why You'll Love This Role

The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving outcomes, value, and success with Cribl solutions. This highly technical role coordinates across multiple functions to enable customers to realize continuous value. The CSE must engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with executives.

  • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
  • Become the trusted Cribl expert as customers build out observability pipelines to transform data in their organization
  • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
  • Communicate effectively to our tech touch customers using our customer success platform to automate responses using data-driven metrics
  • Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources
  • Collaborate cross-functionally with Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
  • Maintain customer health across the journey to realize value and drive ongoing growth
  • Mentor and coach team members as part of the Customer Experience organization
  • Work across time zones in a remote-first environment; may require duties outside standard hours
What You'll Need
  • Minimum of 5 years in a related function with direct customer advocacy and post-sales engagement experience; passion for customer success and value delivery
  • Customer-first mindset with strong communication and relationship-management skills
  • Proven experience with large complex enterprises and high-growth environments
  • Experience with Observability, Logs, Metrics, IT Operations and Security; understanding of data pipelines through the full data lifecycle
  • Ability to develop new use cases to reduce, reuse, enrich, and route data to achieve customer outcomes
  • Quick learner with strong technical and problem-solving skills
  • Administration experience with Data Engineering platforms (e.g., Splunk, Elastic, Datadog, Snowflake)
  • Knowledge of Customer Success Platforms (e.g., Gainsight, Planhat)
  • Working knowledge of major cloud providers (AWS, Azure, GCP)
  • Enjoy talking to customers and solving problems
  • Experience working remotely
  • Fluent in English (spoken and written)
  • Willingness to travel up to 25%
  • Location: Singapore
Bring Your Whole Self

Diversity drives innovation and better decisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Interested in joining Cribl? Learn more at cribl.io/about-us.

Apply for this job

Note: This refined description excludes application form details and boilerplate marketing text.

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