Application Support

2 weeks ago

Singapore D L RESOURCES PTE LTD Full time

Job Objectives

The Finance Systems Application Support team is within the Service Recovery function, supporting the Bank’s suite of Finance Application Systems.

supportability & service levels over time.

resolution of production issuesKey Responsibilities

user issues & queries, any system issues and batch job failures
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business

users and technical staff; event alerts automatically detected and reported by event monitoring tool.
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that

cannot be prevented
- Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escalate issues as

appropriate to necessary teams and management
- Collaborate with the development team in identifying issue resolutions and transitioning of releases into production environment.
- Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change
- Participate in DR/BCM activities or infrastructure related upgrade
- Perform batch monitoring and scheduling of ad hoc batch jobs
- Document support issues and solutions into knowledge base

Key Requirements
- Degree in computer science/engineering or related disciplines
- Excellent communication, interpersonal, analytical, and problem-solving skills
- Proactive and able to work independently and with a team.
- Good working knowledge with job scheduling using Control M
- Working experience in Oracle SQL/PLSQL, Unix, Windows MS SQL, Informatica platforms is a MUST.

REFX), OneSumX, Moodys Risk Authority will be added advantage.
- Knowledge of front to back operations, finance, risk and accounting will be added advantage

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