
Support Applications
3 days ago
Seeking a highly skilled IT professional to join our organization in the role of Application Support Specialist. This is an exciting opportunity to work with cutting-edge technology and be part of a dynamic team.
Job Description:The successful candidate will provide technical support and guidance to ensure the smooth operation of our applications. They will troubleshoot complex issues, analyze root causes, and implement solutions to minimize downtime.
Required Skills and Qualifications:- Proven analytical abilities with solid experience in production support settings.
- Strong skills in SQL, Unix shell scripting, and programming languages such as Dotnet or Java.
- Incident, problem, and service outage management experience is a plus.
- Excellent communication and articulation skills.
- Familiarity with data platforms like Teradata or Hadoop.
- Knowledge of job scheduling tools.
As a valued member of our team, you can expect:
- Troubleshooting batch issues and root causes to mitigate impacts on SLA.
- Performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
- Providing operational support and ensuring SLI of applications.
- Proactively identifying and implementing opportunities for preventive maintenance.
- Responding to queries raised by various business units in a timely manner.
- Providing timely updates (status, progress, issues, resolutions) to business stakeholders.
- Participating in disaster recovery and business continuity exercises.
Our ideal candidate will have a strong passion for technology and a desire to continuously learn and grow. They will be able to effectively communicate with both technical and non-technical teams and possess excellent problem-solving skills.
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