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Patient Services Associate

2 weeks ago

Novena, Singapore On Point Physiotherapy Pte. Ltd. Full time

**Your Role**

We are looking for someone who can:

- Perform front desks duties which will include but may not be limited to the following:

- Customer service including welcoming patients & attending to patients’ registration
- Professionally assist staff, visitors, and patients’ needs
- Scheduling appointments between Physiotherapists and patients/referring clinics
- Contact patients prior to their appointment as reminders or follow-up calls & ensuring payments made for treatment rendered
- Respond to, resolve and/or escalate issues as required (claims, schedule conflicts, last minute cancelations)
- Maintain confidentiality of all staff, and patient information
- Be responsible for scheduling equipment maintenance & repairs
- Oversee and establish inventory standards for supplies and equipment. Stock taking and ordering of stocks
- Contribute to the efficient day-to-day administration of the clinic
- Maintain and ensure the upkeep of clinic’s general cleanliness, tidiness & appearance, which includes for example, sanitizing high touch surfaces, etc.
- Handle general administrative & ad-hoc tasks as assigned by the Clinic Director

**Your Expertise & Strengths**

You:

- Have great organizational and administrative skills
- Are compassionate and discrete with good time management and record-keeping skills
- Have PC / computer literacy and ability to work in a fast-paced environment
- Are service oriented and a good team player
- Are hardworking and have a desire to learn
- Possess great customer service skills, is dynamic, self-driven, professional, and reliable
- Have excellent communication & interpersonal skills, well versed in written and spoken English
- Have an ability to work in a dynamic environment and multi-task

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,200.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: One location